Angel Babcock
Gordonsville,TN
Summary
Dynamic management professional with extensive experience in operations and production management within virtual mental health environments. Demonstrated expertise in organizational development and team building, consistently delivering innovative production strategies that enhance efficiency and performance. Proven track record of leading cross-functional teams to achieve project goals and improve service delivery. Career aspirations include further advancing operational excellence and fostering a culture of collaboration.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Manager
Synchronous Health
01.2022 - Current
- Managing a team of licensed behavioral health clinicians
- Facilitating weekly operational team meetings
- Develop quality measures for customer satisfaction
- Develop quality measures within current health records systems to monitor quality of services provided
- Conduct Chart audits to maintain quality records
- Coach providers when deficiencies are identified in charting such as improving SOAP notes quality, inputting correct patient information, and clinical supervision to improve correct diagnosing
- Conducting individual and group consultation and training, including monitoring productivity metrics and performance objectives
- Collaborating with the Talent team during the recruiting, hiring, and onboarding of new team members
- Create a close partnership with the Clinical Lead to drive clinical performance and program adherence
- Design and implement business strategies to help the clinic meet organizational goals
- Develop protocols and procedures to improve staff productivity
- Plan and manage the team’s budget and approve payroll
- Perform quarterly and annual employee reviews and provide constructive feedback on their performance to help them meet professional goals
- Ensure that all policies and procedures function under state and federal law
- Advocates for the Clinicians on decisions regarding meeting their talent needs
- Liaises closely with Customer Success activities and requests, which advocates for the customer’s needs to be met
- Supports the development of materials for communication, outreach, and marketing of Synchronous Health’s services to participants, clinicians, partners, and within the industry at large (i.e
- Conference presentations, attending networking events, active in professional organizations, etc.)
- Serve as the first point of contact for escalation for clinicians or participants who are displeased with any aspect of their experience
- Keep abreast of new developments in clinical care, including analog and digital techniques
- Other duties as assigned
- Coordinate with a therapist to obtain license documents to be submitted to insurance credentialing panels
- Collect, organize, track, and manage items requested for credentialing, including, peer references, transcripts, supervision requests, license verifications, employment affiliations, notarized forms, photos, board certification, etc
Mental Health Specialist II
Synchronous Health
10.2019 - 01.2022
- Provide virtual mental health sessions via secure video
- Work with individuals on a variety of mental health concerns such as issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging
- Perform mental health assessments that evaluate and diagnose an individual’s overall well-being, whether mental, physical, or both
- Complete treatment plans and discharge plans as needed
Licensed Professional Counselor
BetterHelp
02.2019 - 01.2021
- Provide virtual mental health sessions via phone, secure video, and text message
- Work with individuals on a variety of mental health concerns such as issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging
Clinical Assessment Specialist
Community Health Systems
10.2017 - 10.2018
- Ensure every patient interaction and assessment promotes the well-being and safety of the behavioral health patient
- Make psychiatric risk assessments of behavioral health patients to assist in making the appropriate level of care decisions
- Aid with a patient's Discharge Safety Plan, in conjunction with generating the best patient clinical outcome
- As well as formulating diagnostic impressions based on a review of systems, history, symptoms, and current presentation
- Conduct Behavioral Health Intake Assessments via Telehealth utilizing a computer camera and headset
- Experience with Vidyo telehealth platform
Mental Health Coordinator
Correct Care Solutions
07.2016 - 10.2017
- Provides clinical and administrative supervision and direction to mental health staff
- Provide oversight of mental services within the facility
- Provide mental health services to inmates in the facility as well as provide mental health consultation to the facility personnel
Therapist/Assessment Clinician
Mental Health Cooperative
02.2016 - 07.2017
- Work with individuals on a variety of mental health concerns such as issues associated with addictions and substance abuse; family, parenting, and marital problems; stress management; self-esteem; and aging
- Perform mental health assessments that evaluate and diagnose an individual’s overall well-being, whether mental, physical, or both
- Complete treatment plans and discharge plans as needed
Intensive Outpatient Counselor II
Volunteer Behavioral Health Care System
09.2014 - 02.2016
- Utilizes the Hazelden Co-Occurring in a group setting
- Help patients develop life-long coping skills to aid recovery efforts
- Utilize Motivational Enhancement Therapy, Cognitive Behavioral Therapy, and 12 step Facilitation
Transition Counselor II
Volunteer Behavioral Health Care System
04.2014 - 02.2016
- Work with participants using flexible in-home or center-based mental health treatment
- Conduct Mental Health and Substance abuse intake assessment
- Develop with the participant individualized treatment plans and individualized aftercare plans
- Conduct family interventions when necessary
- Liaison with community support groups, A.A., Al-Anon, N.A
Residential A&D Counselor II
Volunteer Behavioral Health (New Leaf Recovery Center)
11.2012 - 04.2014
- Conduct individual and family counseling and conduct weekly educational counseling and life skills groups
- Conduct screening of all A&D clients into the program, including an intensive drug-use history and intake assessment, and medical history
- Develop with the client, individualized treatment plans and individualized aftercare plans
Education
Master of Arts - Education Psychological and Counseling Education, Major in Mental Health Counseling
Tennessee Technological University (TTU)
01.2012
Bachelor of Science - Psychology, Minors in Social Welfare and Anthropology
Middle Tennessee State University (MTSU)
01.2008
Skills
- Performance reporting
- Incident Management
- Compliance Management Skills
- Performance monitoring
- Data analysis
- Schedule management
- Performance management
- Procedure development
- Business and operations management
Certification
- Licensed Professional Counselor with Mental Health Service Provider Designation, Tennessee, 3730, 2022
- Licensed Mental Health Counselor, Indiana, 39003325A
- Licensed Mental Health Counselor Out-of-State Telehealth, Florida, TPMC61
References
References available upon request.
Timeline
Operations Manager
Synchronous Health
01.2022 - Current
Mental Health Specialist II
Synchronous Health
10.2019 - 01.2022
Licensed Professional Counselor
BetterHelp
02.2019 - 01.2021
Clinical Assessment Specialist
Community Health Systems
10.2017 - 10.2018
Mental Health Coordinator
Correct Care Solutions
07.2016 - 10.2017
Therapist/Assessment Clinician
Mental Health Cooperative
02.2016 - 07.2017
Intensive Outpatient Counselor II
Volunteer Behavioral Health Care System
09.2014 - 02.2016
Transition Counselor II
Volunteer Behavioral Health Care System
04.2014 - 02.2016
Residential A&D Counselor II
Volunteer Behavioral Health (New Leaf Recovery Center)
11.2012 - 04.2014
Master of Arts - Education Psychological and Counseling Education, Major in Mental Health Counseling
Tennessee Technological University (TTU)
Bachelor of Science - Psychology, Minors in Social Welfare and Anthropology
Middle Tennessee State University (MTSU)
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