Proven to enhance customer satisfaction and team efficiency, my tenure in my Customer Service career showcase my exceptional people skills and multitasking strength. Leveraging customer service excellence and adept cash handling, I significantly contribute to a welcoming and productive store environment, underlining my ability to drive results and foster collaboration.
Hi, I’m
Angel Banks
Allentown,PA
Summary
Overview
5
years of professional experience
Work History
Nike Factory Outlet
Nike Sales Associate
02.2023 - 01.2024
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Solved customer challenges by offering relevant products and services.
LaMassaria
Wedding Server
07.2022 - 11.2022
Job overview
- Enhanced guest experience by providing attentive service and anticipating their needs during wedding events.
- Ensured timely setup of weddings by collaborating closely with event coordinators and other staff members.
- Displayed excellent multitasking skills while balancing various responsibilities during high-pressure wedding events.
- Demonstrated adaptability and quick thinking when faced with unexpected challenges, ensuring minimal disruption to the event schedule.
- Received positive feedback from clients due to exceptional attention to detail and dedication to making their day unforgettable.
- Developed strong relationships with clients through consistent professionalism and attentiveness during their special occasions.
- Assisted in the creation of memorable moments for couples by executing flawless service throughout their special day.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Wawa
Deli Associate/Food & Beverage Leader Trainee
06.2019 - 06.2021
Job overview
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers.
- Collaborated with team members to efficiently complete daily tasks and consistently meet customer needs.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prepared high-quality sandwiches, salads, and other deli products for customers, resulting in repeat business.
- Ensured timely replenishment of supplies during peak hours, minimizing potential disruptions to customer service levels.
- Demonstrated strong multitasking abilities while managing multiple orders simultaneously without sacrificing quality or accuracy.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Supported store operations by adhering to proper food handling procedures and sanitation guidelines at all times.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Assisted with maintaining an appealing deli display, showcasing fresh products and enticing customers to make a purchase.
Education
Pottstown Sr High SchoolPottstown, PA
High School Diploma
06.2022
University Overview
- Honor Roll [Semester and Year]
- Professional Development: [Finance Classes]
Skills
Customer Service
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Outgoing Personality
Cash Handling
Money Handling
Flexible Schedule
Stocking and Receiving
Store Opening and Closing
Accomplishments
Accomplishments
- Trained new customer service representatives in duties essential to improving their overall confidence and enabling them to begin to learn the job successfully and timely.
Timeline
Nike Sales Associate
Nike Factory Outlet
02.2023 - 01.2024
Wedding Server
LaMassaria
07.2022 - 11.2022
Deli Associate/Food & Beverage Leader Trainee
Wawa
06.2019 - 06.2021
Pottstown Sr High School
High School Diploma