Angel Barahona

ITC Systems

05.2005 - Current

Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Trained and motivated employees to perform daily business functions.
Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Managed purchasing, sales, marketing and customer account operations efficiently.
Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assisted in recruiting, hiring and training of team members.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Trained and guided team members to maintain high productivity and performance metrics.
Consulted with customers to assess needs and propose optimal solutions.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Summary