Angel Barber
Dallas,Texas
Summary
Experienced Remote Customer Service Representative specializing in virtual assistance. Proficient in CRM software and adept at multitasking across various digital platforms. Demonstrates strong ability to uphold service standards and productivity in independent work settings.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Adecco
Remote
11.2021 - 11.2025
- Provide technical support to customers via phone, email, chat, or ticketing systems.
- Troubleshoot hardware, software, and connectivity issues using step-by-step problem-solving.
- Accurately document issues, resolutions, and customer interactions in CRM/helpdesk systems.
- Follow remote support protocols, security standards, and data privacy guidelines.
- Meet performance goals including response time, resolution rate, and customer satisfaction.
Customer Service Representative
Direct Interactions
Remote
11.2018 - 05.2021
- Facilitated prompt responses to customer inquiries across phone, email, and chat platforms.
- Managed customer interactions to effectively troubleshoot issues while fostering a positive service environment.
- Follow remote support protocols, security standards, and data privacy guidelines.
- Process orders and applications accurately, ensuring prompt service delivery.
Education
Bachelor Degree - Business Administration
Texas Woman's University
Denton, Texas05.2024
Associate - Applied Science
Eastfield College
Mesquite, Texas05.2017
Skills
- Project management
- Data Analysis
- Time Management
- Team Leadership
- Conflict Resolution
- Customer Service
- Microsoft Excel
- Organization Skills
- Microsoft Word
- Microsoft Outlook
- Technical Support
Timeline
Customer Service Representative
Adecco
11.2021 - 11.2025
Customer Service Representative
Direct Interactions
11.2018 - 05.2021
Bachelor Degree - Business Administration
Texas Woman's University
Associate - Applied Science
Eastfield College