Angel Espinoza
Minneapolis,MN
Summary
To seek and maintain a position that offers professional challenges utilizing soft skills, hard skills, opportunities and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Energy Related Repair Specialist
Community Action Partnership Of Hennepin County
02.2021 - Current
- I reach out to clients for furnace diagnostics and gathering information on furnace events during the winter season.
- I determine an emergency/crisis event if at no heat.
- I initiate work orders to contractors based on availability, fuel type, location, housing, and heating system type.
- I Maintain contact between contractor and client as a liaison to provide services.
- I pay off contractor invoices and verified documents for their services.
- I prep and send out inspection paperwork to our inspector to inspect service done on work orders.
- I conduct annual contractor meetings and regularly attend meetings within our department with our director and agency.
- I Maintain the organization of all paperwork and invoices to close out the season.
- I maintain connections with other partnered agencies as an extension of referrals and resources for our clients.
- I assisted in projects for other programs such as the stay safe stay warm free furnace tune-up program.
Crisis Counselor
Integrity Living Options
10.2021 - 10.2022
- Used skills such as active listening and collaborative problem-solving daily to connect with clients and address concerns.
- Followed & guided safety plans to lower the risk of crisis and intervened in specific manners outlined by procedures.
- Conversed with individuals in crisis who called for assistance.
- Followed medicine reminders on clients with required medicine schedules.
- Provided referrals and resources to clients.
- Made home visits to clients, went over their goals and followed up on their future visits.
Intake Referral Assessment Specialist
Community Action Partnership Of Hennepin County
09.2017 - 02.2021
- Assisted clients in person and over the phone with Energy Assistance applications, energy crisis, and documentation submission.
- Created notes in the system per clients' files on their documents submitted.
- Guided clients on documents requested.
- Worked out voicemails.
- Provided referrals and resources to clients outside of our program's scope.
Education
BBA - Social Work
Saint Catherine University
Saint Paul, MN05.2022
Skills
- Client Needs Assessment
- Intake Assessment
- Community Outreach
- Program Administration
- Professional communication (emails, phone, writing, in person)
- Organizational - time management, physical organization, prioritization
- Open-minded, willingness to learn
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Crisis Counselor
Integrity Living Options
10.2021 - 10.2022
Energy Related Repair Specialist
Community Action Partnership Of Hennepin County
02.2021 - Current
Intake Referral Assessment Specialist
Community Action Partnership Of Hennepin County
09.2017 - 02.2021
BBA - Social Work
Saint Catherine University
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