Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angel Baxter

McConnellsburg,PA

Summary

Experienced professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff. Utilizes strong organizational and communication skills to enhance office efficiency and reliability in fast-paced environments. Skilled in using medical software systems, maintaining patient records, and ensuring welcoming atmosphere.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cashier

Giant Food
03.2017 - 01.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Learned duties for various positions and provided backup at key times.

Front Desk Receptionist

Dundalk Pediatrics
06.2006 - 11.2016
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
  • Maintained current and accurate medical records for patients.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Accounts Receivable Clerk

Law Office Of John Sibrea
02.2002 - 06.2006
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
  • Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Monitored accounts to verify compliance with payment terms and schedules.

Cashier

Anderson Automotive Body Shop
05.2000 - 01.2002
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Collaborated with team members to maintain smooth operations during peak hours.

Cashier

Anderson Automotive Service Department
02.1997 - 05.2000
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Collaborated with team members to streamline checkout processes, reducing average customer wait time.
  • Greeted customers entering store and responded promptly to customer needs.

Education

PN Certificate - Nursing

Hagerstown Community College
Hagerstown, MD
05.2021

High School Diploma -

Kenwood High School
Baltimore, MD
06.1994

Skills

  • Effective multi-tasking in fast-paced settings
  • Client/Patient support
  • Proficient in organizing and conveying information
  • Managed call routing and inquiries
  • Accountable, dependable and adaptable
  • Meticulous attention to detail
  • Competent in Microsoft Office software
  • Ability to maintain professional judgment
  • Office equipment operations
  • Patience and empathy
  • Customer service

Certification

  • Licensed Practical Nurse - Maryland currently

Timeline

Cashier

Giant Food
03.2017 - 01.2019

Front Desk Receptionist

Dundalk Pediatrics
06.2006 - 11.2016

Accounts Receivable Clerk

Law Office Of John Sibrea
02.2002 - 06.2006

Cashier

Anderson Automotive Body Shop
05.2000 - 01.2002

Cashier

Anderson Automotive Service Department
02.1997 - 05.2000

PN Certificate - Nursing

Hagerstown Community College

High School Diploma -

Kenwood High School

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