Angel Berdiel
Port Saint Lucie
Summary
Hardworking and reliable professional with 5+ years of experience in customer service team support, recently stepping into leadership responsibilities. I’ve developed strong skills in multitasking, cleanliness, and communication through roles in fast-paced retail environments, and i’m known for being dependable, calm, and great under pressure. As a dog owner and lifelong animal lover, i’m passionate about creating positive experiences for others. Outside of work i enjoy painting, spending time with friends, and staying focused on my long term career goals- always pushing myself to grow personally and professionally!
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Team Lead
Popshelf
Port Saint Lucie
12.2023 - Current
- Supervise and support daily store operations including opening/closing procedures, cash handling, and team coordination.
- Lead and train team members to deliver excellent customer service and meet store performance goals.
- Assist with merchandising, inventory management, and maintaining visually appealing product displays.
- Ensure compliance with company policies and safety standards.
- Resolve customer concerns promptly and professionally to maintain a positive shopping experience.
- Monitor sales floor for productivity and provide direction to staff as needed to improve efficiency and store recovery.
- Promote and educate customers on loyalty programs to drive engagement to our store.
- Maintain store cleanliness by sweeping and mopping sales floor, wiping down registers, cleaning restrooms, and ensuring all areas meet health and safety standards.
Cashier
Five Below
Port Saint Lucie
11.2023 - 06.2024
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Helped customers with Self checkout/assisted checkout.
Cashier
Winn-Dixie
Lake Worth
05.2021 - 12.2022
- Provided great customer service with all customers in the store
- Maintained a clean and organized checkout area
- Maintained an accurate till while handling cash and electronic tenders
- Assisted with store recovery including organizing product displays and keeping the store clean and presentable for customers
Education
Quantum High School
Boynton Beach, FLSkills
- Customer Service & Relationship Building
- POS System Operations
- Cash Handling & Transaction Accuracy
- Store Recovery & Merchandising
- Inventory Management
- Cleaning & Sanitation
- Conflict Resolution & Problem Solving
- Loyalty Program Promotion
- Visual Merchandising & Display Maintenance
- Opening & Closing Procedures
- High-Volume Retail Experience
References
References available upon request.
Timeline
Customer Service Team Lead
Popshelf
12.2023 - Current
Cashier
Five Below
11.2023 - 06.2024
Cashier
Winn-Dixie
05.2021 - 12.2022
Quantum High School