Microsoft Office Suite
Angel Berrios
Supervisor
Phoenix,AZ
Summary
Manufacturing Supervisor skilled in planning operations, resolving conflicts and implementing proactive solutions for diverse manufacturing issues. Manages parts and materials, completes quality inspections and oversees safety. Skilled communicator and project manager.
Overview
2
2
Languages
2
2
Certificates
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Manufacturing Supervisor
Axon Enterprise Inc.
Scottsdale, Arizona
04.2018 - 12.2020
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw, coached and evaluated 100+ full-time employees.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Approved regular payroll submissions for 100+ employees within ADP.
Team Lead
Leadpoint
Scottsdale, Arizona
10.2016 - 04.2018
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
Customer Service Retention Specialist
DISH
Phoenix, Arizona
01.2016 - 09.2016
- Adhered to appropriate legal scripting when required.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled over 10 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Education
High School Diploma -
Leston College
Bayamon, PR 01.2010 - 08.2012
Skills
Manufacturing management experience
Software
Certification
CPR FIRST AID