Angel Blanco
Fort Myers,Florida
Summary
Experienced professional focused on meeting or exceeding objectives seeking Assistant General Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, detail-oriented planning abilities and clear, direct communication style.
Overview
6
6
years of professional experience
Work History
Director of Food and Beverage
BAY COLONY GOLF CLUB
Naples, United States
09.2019 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to staff to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Worked with qualified chef to diversify menu with new offerings.
- Developed unique events and special promotions to drive sales.
- Assigned work to staff, set schedules and motivated strong performance in key areas.
- Established vendor relationships to access timely services in support of events.
- Developed and maintained connections with performers, agents and promoters to accumulate robust options for entertainment activation.
- Stayed abreast of entertainment offerings within marketplace to evaluate and report trends, opportunities and competition.
- Handled any member concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Director of Food and Beverage
Palmira Golf And Country Club
Bonita Springs, FL
04.2017 - 09.2019
- Motivated staff to perform at peak efficiency and quality.
- Developed unique events and special promotions to drive sales.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass.
- Implemented and ran Wine Club Program and Retail Wine Program
Dining Room Manager
Palmira Golf And Country Club
Bonita Springs, United States
03.2016 - 04.2017
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Implemented training program for front of house staff to maintain high standards of customer service.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Bachelor of Science - Cellular And Molecular Biology
Westmont College
Santa Barbara, CA05.2012
Skills
- Performance Improvement
- Team Leadership Expertise
- Policy Development and Enforcement
- Department Oversight
- Hiring and Onboarding
- Training and Development Skills
- Business Forecasting
- Food Safety and Quality
- Management Training
- Finance and Accounting Oversight
Affiliations
CMAA
Timeline
Director of Food and Beverage
BAY COLONY GOLF CLUB
09.2019 - Current
Director of Food and Beverage
Palmira Golf And Country Club
04.2017 - 09.2019
Dining Room Manager
Palmira Golf And Country Club
03.2016 - 04.2017
Bachelor of Science - Cellular And Molecular Biology
Westmont College