Angel Bocanegra
Las Vegas,United States
Summary
I am driven and focused with close to 5 years of retail management experience which includes accounting, scheduling, and team coaching responsibilities. I have also obtained additional experience in a range of environments such as retail and restaurant settings. Flexibility and visualization are my biggest influences that also define my work ethic.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ghiradelli Chocolate Company
Las Vegas, NV
04.2023 - Current
- Assisted with payroll, scheduling, interviewing, selection, in-service training, under the direction of the general manager and in conjunction with the human resources and payroll departments
- Developed Chocolateers using coaching, mentoring, and empowerment practices
- Handled basic Chocolateer employee relations functions, including discipline or coachings as needed under the direction of the general manager
- Served as a general resource and role model for Chocolateers
Service and Engagement Team Lead
Target
Las Vegas, NV
09.2020 - 04.2023
- Optimized resource allocation across various projects by carefully considering priorities and availability of personnel.
- Collaborated with cross-functional teams to ensure seamless project execution and alignment of goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Evaluated team performance regularly, providing constructive feedback and identifying areas for improvement.
Customer Service Manager
Walmart
Evansville, IN
09.2019 - 06.2020
- Established team priorities, maintained schedules and monitored performance.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Responsible for stores CFF survey system and maintained an above average score of 103%
Cashier
Walmart
Evansville, IN
06.2019 - 09.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card, and check transactions to complete customer purchases.
- Worked flexible schedule and extra shifts to meet business needs.
Machine operator
Rain Bird Corporation
12.2018 - 05.2019
- Utilized robotics machine to and maintained new equipment and prepared the floor for other machines
- Inspected equipment, created detailed reports, and conducted repairs according to company protocols and manufacturer instructions
- Ensured proper usage of industrial equipment, identify health and safety hazards, and maintained a safe working environment in alignment with OSHA safety standards
Education
Diploma -
Arbor View HighSchool
Las VegasSkills
- Software
- Communication
- Customer Service
- Time management
- Digital Literacy
- Accounting/Financials
- Microsoft Word - Competent
- Microsoft Excel - Competent
- Microsoft Outlook - Competent
Certification
- Food handler Safety Training, Southern Nevada Health District, 06/01/23
- ServeSafe Alcohol, Nevada Restaurant Association, 02/01/23
Timeline
Assistant Manager
Ghiradelli Chocolate Company
04.2023 - Current
Service and Engagement Team Lead
Target
09.2020 - 04.2023
Customer Service Manager
Walmart
09.2019 - 06.2020
Cashier
Walmart
06.2019 - 09.2019
Machine operator
Rain Bird Corporation
12.2018 - 05.2019
Diploma -
Arbor View HighSchool