Angel Brooks
Baltimore,MD
Summary
I am a
friendly and professional customer service associate with extensive experience resolving escalated customer complaints and issues. Strong interpersonal skills and creative problem solver.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Amazon
Baltimore, MD
11.2023 - 08.2024
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
- Performed cycle counts to ensure accuracy of inventory levels.
Housekeeping Room Attendant
Sheraton Inner Harbor Hotel
Baltimore, MD
07.2022 - 10.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
EVS Housekeeper
Saint Agnes Hospital
Baltimore, Maryland
08.2020 - 04.2022
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Stocked linen closets with fresh linens on a daily basis.
Housekeeping Room Attendant
Saint Agnes Hospital
Baltimore, Maryland
09.2020 - 03.2022
Assistant Manager
Burger King
Baltimore, MD
02.2018 - 03.2020
- Drive thru
- Cash Register
- Assisting with Customer complaints
- Maintain a Clean Work Space
- Maintaining Machines and cooking surfaces
- Count Tils and Balance float
Cashier
Giant SuperMarket
Baltimore, MD
11.2018 - 11.2019
- Handled Customer Complaints
- Counted and Balanced Tills
- Maintained work space and surrounding areas
Order Picker
Rite-Aid
Baltimore, MD
01.2017 - 09.2018
- Order Picker
- Used Rf Scanner
- Inventory
- Maintained production goals
Customer Service Associate
Best Buy
Utica, New York
02.2015 - 02.2017
- Online Order Support
- Cashier
- Handled Customer Complaints
- Balanced and Counted Floats
- Issued Refunds
- Answered Phones
- Maintained Clean Work Space
Cashier, Customer Service, Stock
Walmart
Baltimore, MD
03.2014 - 12.2015
- Cash
- Balanced and counted tills and floats
- Handled Customer Complaints
- On the floor stocking product
- Issued refunds
- Maintained a clean work space
- Answered customer questions
Crew Member
Taco Bell
Baltimore, MD
04.2013 - 01.2014
- Cash
- Drive thru
- Cleaned all work spaces including machines
Assistant
Charm City Cupcakes
Baltimore, MD
02.2012 - 12.2012
- Answer phone
- Made appointments
- Managed paperwork and filing
- Placed orders
- Ran errands
- Managed calendar
Cashier
Price-Rite Supermarket
Baltimore, MD
02.2010 - 08.2010
- Cashed out customers
- Maintained clean work space
- Handled customer complaints
Child Care worker
Karate Family Center
Baltimore, MD
02.2009 - 09.2009
- Cared for children
- Played games
- Planned activities
- Fed them
- Cleaned and sanitized all spaces
Education
CNA - Certified Nursing Assistant
Mohawk Valley Community College
Utica, New York12.2016
High School Diploma -
RandallsTown High School
Baltimore, MD06.2010
Skills
- Inventory counting
- Order Picking
- Barcode scanning
- Guest Relations
- Customer service-focused
- Maintenance Coordination
- Upholstery Cleaning
- Quality Control
- Product Merchandising
- Payment Collection
- Telephone management
- Positive and professional
- POS System Operation
- Customer Complaint Resolution
- Guest Services
Timeline
Warehouse Associate
Amazon
11.2023 - 08.2024
Housekeeping Room Attendant
Sheraton Inner Harbor Hotel
07.2022 - 10.2023
Housekeeping Room Attendant
Saint Agnes Hospital
09.2020 - 03.2022
EVS Housekeeper
Saint Agnes Hospital
08.2020 - 04.2022
Cashier
Giant SuperMarket
11.2018 - 11.2019
Assistant Manager
Burger King
02.2018 - 03.2020
Order Picker
Rite-Aid
01.2017 - 09.2018
Customer Service Associate
Best Buy
02.2015 - 02.2017
Cashier, Customer Service, Stock
Walmart
03.2014 - 12.2015
Crew Member
Taco Bell
04.2013 - 01.2014
Assistant
Charm City Cupcakes
02.2012 - 12.2012
Cashier
Price-Rite Supermarket
02.2010 - 08.2010
Child Care worker
Karate Family Center
02.2009 - 09.2009
CNA - Certified Nursing Assistant
Mohawk Valley Community College
High School Diploma -
RandallsTown High School