Angel Brown
Newark,OH
Summary
Personable Outbound Associate aiming to leverage strong skill in meeting hourly, daily and weekly call quotas demonstrated over 2 years in related roles. Focused and committed with drive for exceeding corporate expectations. Experienced customer service representative with over 2 years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
Work History
SCHEDULER
LMHS
NEWARK, OHIO
06.2021 - 01.2022
- Acted as first point of contact and set appointments for current prospective patients
- Entered daily data in computer systems.
- Input patient orders to create updated status reports for quick reference of project progress and deadlines.
- Addressed client inquiries and updated database information.
- Answered phone calls and answered questions from potential patients
- Scheduled consultations for high volume number of patients.
THE DONNA JEAN CENTER
CSS
NEWARK, OH
12.2018 - 07.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients and updated client records.
Call Center Representative
HARRY AND DAVID
HEBRON, OHIO
09.2017 - 11.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Assisted customers by answering questions and responding to inquiries.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
Education
Certificate of Completion Medical Coding Program - Medical Coding
US Career Institute
Online03.2024
High School Diploma -
Lancaster High School
Lancaster, OH06.1991
Skills
- Telephone Etiquette
- Patient Registration
- Schedule Management
- Data Entry
- Critical Thinking
- Call Management
- Medical Terminology
Timeline
SCHEDULER
LMHS
06.2021 - 01.2022
THE DONNA JEAN CENTER
CSS
12.2018 - 07.2020
Call Center Representative
HARRY AND DAVID
09.2017 - 11.2018
Certificate of Completion Medical Coding Program - Medical Coding
US Career Institute
High School Diploma -
Lancaster High School
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