Angel Brown
Fredericksburg,United States
Summary
Dedicated administrative professional with a proven track record of fostering strong relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proficient in resource allocation and schedule management, driving operational efficiency. Aiming to leverage skills towards enhancing organizational effectiveness in a dynamic environment.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Mary Washington Medical Oncology
Fredericksburg, VA
02.2024 - Current
- Managed personnel schedules to keep shifts properly staffed.
- Copied and faxed important information for patient and client records.
- Utilized MS Office and Excel to analyze data and create spreadsheets.
- Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
- Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
- Provided reminder calls to clients prior to scheduled visits.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Interpreted and explained work procedures and policies to brief staff.
- Worked effectively in team environments to make the workplace more productive.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
Insurance Verification Representative
Hematology Oncology Associates of Fredericksburg
Fredericksburg, VA
10.2021 - 10.2023
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
- Complied with HIPAA guidelines and regulations for confidential patient data.
- Completed administrative patient intakes with case histories, insurance information, and mandated forms.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Assisted patients in understanding personalized insurance coverage and benefits.
- Answered phone calls and messages for the oncologist medical facility, scheduled appointments, and handled patient inquiries.
- Obtained payments from patients, and scanned identification and insurance cards.
- Maintaining accurate medical billing records and documenting revenue from patient payments and insurance reimbursements.
- Maintains patient demographic information and data collection systems.
- Answers questions from patients, clerical staff, and insurance companies.
Call Center Representative
Ranstad Staffing Agency
Annapolis Junction, MD
01.2019 - 03.2020
- Provide courteous assistance to inbound inquiries to BRIGHT KEY Call Center.
- Data entry of client data into the NOETICA system with accuracy, to ensure prompt, corresponding results.
- Inform clients by explaining procedures, answering questions, and providing information.
- Maintain communication equipment, and report technical problems.
- Maintain and improve quality results by adhering to standards and guidelines.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Delivered prompt service to prioritize customer needs.
- Processed debit, credit card, and electronic check payments.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers on company systems, form completion, and access to services.
Education
Associate of Science - Psychology
Northern Virginia Community College
Annandale, VA06.2026
Certification - Medical Billing And Coding
Fortis College
Landover, MD, United States02.2022
CPR/AED -
Fortis College
Landover, MD01.2022
High School Diploma -
Chancellor High School
Fredericksburg, VA, United States06.2015
Skills
- Reception oversight
- Check processing
- Bookkeeping
- Scheduling
- Documentation and recordkeeping
- Data collection
- Negotiation
- Data entry
- Patient care advocacy
- Insurance processing
- Report analysis
- Highly organized
- Mail handling
- Maintains confidentiality
- Collecting information
- Verifying data accuracy
- Administrative support specialist
- Time management
- Data verification expertise
- Medical billing
- Insurance eligibility
- Excellent communication skills
Education
Annandale, VA,true,Landover, MD,Landover, MD
Personal Information
- Title: Administrative Professional
- Gender: Female
Languages
- English
References
References available upon request.
Timeline
Scheduling Coordinator
Mary Washington Medical Oncology
02.2024 - Current
Insurance Verification Representative
Hematology Oncology Associates of Fredericksburg
10.2021 - 10.2023
Call Center Representative
Ranstad Staffing Agency
01.2019 - 03.2020
Associate of Science - Psychology
Northern Virginia Community College
Certification - Medical Billing And Coding
Fortis College
CPR/AED -
Fortis College
High School Diploma -
Chancellor High School
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