Summary
Overview
Work History
Education
Skills
Education
Personal Information
Languages
References
Timeline
Generic

Angel Brown

Fredericksburg,United States

Summary

Dedicated administrative professional with a proven track record of fostering strong relationships among clients, staff, and management. Exceptional communication skills complemented by expertise in complex problem-solving and conflict resolution. Proficient in resource allocation and schedule management, driving operational efficiency. Aiming to leverage skills towards enhancing organizational effectiveness in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

Mary Washington Medical Oncology
Fredericksburg, VA
02.2024 - Current
  • Managed personnel schedules to keep shifts properly staffed.
  • Copied and faxed important information for patient and client records.
  • Utilized MS Office and Excel to analyze data and create spreadsheets.
  • Utilized scheduling software to organize and update daily, weekly, and monthly schedules.
  • Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
  • Provided reminder calls to clients prior to scheduled visits.
  • Responded promptly to all customer inquiries regarding availability or schedule changes.
  • Interpreted and explained work procedures and policies to brief staff.
  • Worked effectively in team environments to make the workplace more productive.
  • Worked with cross-functional teams to achieve goals.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Insurance Verification Representative

Hematology Oncology Associates of Fredericksburg
Fredericksburg, VA
10.2021 - 10.2023
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Managed high-volume insurance verifications within pressured timeframes for productive medical operations.
  • Complied with HIPAA guidelines and regulations for confidential patient data.
  • Completed administrative patient intakes with case histories, insurance information, and mandated forms.
  • Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
  • Assisted patients in understanding personalized insurance coverage and benefits.
  • Answered phone calls and messages for the oncologist medical facility, scheduled appointments, and handled patient inquiries.
  • Obtained payments from patients, and scanned identification and insurance cards.
  • Maintaining accurate medical billing records and documenting revenue from patient payments and insurance reimbursements.
  • Maintains patient demographic information and data collection systems.
  • Answers questions from patients, clerical staff, and insurance companies.

Call Center Representative

Ranstad Staffing Agency
Annapolis Junction, MD
01.2019 - 03.2020
  • Provide courteous assistance to inbound inquiries to BRIGHT KEY Call Center.
  • Data entry of client data into the NOETICA system with accuracy, to ensure prompt, corresponding results.
  • Inform clients by explaining procedures, answering questions, and providing information.
  • Maintain communication equipment, and report technical problems.
  • Maintain and improve quality results by adhering to standards and guidelines.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained staff on operating procedures and company services.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Delivered prompt service to prioritize customer needs.
  • Processed debit, credit card, and electronic check payments.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers on company systems, form completion, and access to services.

Education

Associate of Science - Psychology

Northern Virginia Community College
Annandale, VA
06.2026

Certification - Medical Billing And Coding

Fortis College
Landover, MD, United States
02.2022

CPR/AED -

Fortis College
Landover, MD
01.2022

High School Diploma -

Chancellor High School
Fredericksburg, VA, United States
06.2015

Skills

  • Reception oversight
  • Check processing
  • Bookkeeping
  • Scheduling
  • Documentation and recordkeeping
  • Data collection
  • Negotiation
  • Data entry
  • Patient care advocacy
  • Insurance processing
  • Report analysis
  • Highly organized
  • Mail handling
  • Maintains confidentiality
  • Collecting information
  • Verifying data accuracy
  • Administrative support specialist
  • Time management
  • Data verification expertise
  • Medical billing
  • Insurance eligibility
  • Excellent communication skills

Education

Annandale, VA,true,Landover, MD,Landover, MD

Personal Information

  • Title: Administrative Professional
  • Gender: Female

Languages

  • English

References

References available upon request.

Timeline

Scheduling Coordinator

Mary Washington Medical Oncology
02.2024 - Current

Insurance Verification Representative

Hematology Oncology Associates of Fredericksburg
10.2021 - 10.2023

Call Center Representative

Ranstad Staffing Agency
01.2019 - 03.2020

Associate of Science - Psychology

Northern Virginia Community College

Certification - Medical Billing And Coding

Fortis College

CPR/AED -

Fortis College

High School Diploma -

Chancellor High School

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Angel Brown