Belen Fernandez
North Las Vegas
Summary
Accomplished Operations Supervisor offering experience guiding staff and overseeing daily activities. Seasoned expert at motivating, training, and coaching employees. Continuously seeks out opportunities to streamline workflow and improve team contributions to business success. Willing to take on any task to support team and help business succeed.
Overview
8
8
years of professional experience
Work History
Operations Team Manager
Sutherland Global Services
05.2017 - 09.2020
- Performed root cause analysis to develop optimal solutions and mitigate risks
- Communicated with account holders to define and strategies needs, business requirements, and expectations
- Resolved customer concerns using strong communication and conflict management skills
- Utilized sales data to evaluate sales performance and make proper adjustments
- Managed multiple tasks simultaneously while meeting deadlines
Operations Team Lead
Telus International
05.2021 - Current
- Planned projects and activities working closely with team managers
- Kept team operations consistent with well-established and clear departmental requirements
- Increased employee performance with motivational strategies, hands-on coaching, and fair discipline
- Planned and oversaw operations with a focus on safety, quality, and performance
- Boosted team efficiency by learning all roles and rotating through positions
Overnight Manager
Topstep
05.2023 - Current
- Developed strong relationships with team, resulting in enhanced team performance with regular coaching sessions, focusing on individual strengths and areas for improvement.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Established positive and effective communication among different departments and leadership, reducing miscommunications, and missed deadlines.
- Cultivated a high-performance culture by fostering collaboration, innovation, and continuous improvement.
- Improved team productivity by implementing streamlined processes and effective communication strategies.
Education
Buisness Administration -
University of The People
North Las Vegas, Nevada07-2025
Skills
- Employee development
- Performance monitoring
- Task delegation
- Team training
- Risk management
- KPI tracking
- Business management
- Analytical thinking
- Motivational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Overnight Manager
Topstep
05.2023 - Current
Operations Team Lead
Telus International
05.2021 - Current
Operations Team Manager
Sutherland Global Services
05.2017 - 09.2020
Buisness Administration -
University of The People
Similar Profiles
Marcus Yousuf JegarajMarcus Yousuf Jegaraj
NA at Sutherland Global Services, Mcafee Techmaster ServicesNA at Sutherland Global Services, Mcafee Techmaster Services
JEEVA JOTHIJEEVA JOTHI
Amazon Selling Partner Support - Email at Sutherland Global ServicesAmazon Selling Partner Support - Email at Sutherland Global Services
AUTUMN DOWNINGAUTUMN DOWNING
Lead-Account Management at Sutherland Global ServicesLead-Account Management at Sutherland Global Services