Angel Bryant
Goose Creek,SC
Summary
Dynamic medical professional with extensive hands-on experience providing administrative support with approximately 7 years of experience in providing exceptional customer service, communication, organizational skills, and time management. Expert patient-focused specialist that focuses on optimizing delivery of care through Electronic Medical Records Management (EMR) and/or Electronic Health Records (EHR) management workflow optimization, appointment scheduling, accounts receivable, insurance billing, continuous performance metrics administration, and numerous years of customer service experience. Knowledgeable of ICD-10-CM/PCS, CPT, and official guidelines.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
ROPER HOSPITAL
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Pharmacy Administrative Assistant
NAVAL HEALTH CLINIC CHARLESTON
05.2022 - Current
- Assist with answering pharmacy overflow incoming calls
- Prepare a variety of documents, spreadsheets, reports, letters, and instructions with proper formatting, grammar, and spelling
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Develops, establishes, and maintains office procedures to ensure effective and efficient operations
- Automated Time Attendance and Production System (ATAAPS)/ Defense Medical Human Resources System-internet (DMHRSi) Timekeeper. Checked accrued hours against listed hours for leave time.
- Assist procurement pharmacy technician by receiving invoices in Defense Medical Logistics Standard Support (DMLSS).
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Medical Support Assistant
RALPH JOHNSON VA MEDICAL CENTER
09.2021 - 05.2022
- Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model
- Develops and maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies
- Set priorities and deadlines while adjusting the flow and sequencing of the work to meet team and patient needs
- Ensure proper data input into multiple systems- CPRS, VISTA, etc
- Manages electronic record systems to verify and validate accuracy and resolve issues
- Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
- Participates in team huddles and team meetings to manage, plan, problem solve and follow up with patient care by sharing information and collaborating with the interdisciplinary team.
Unit Secretary
ROPER HOSPITAL
09.2020 - 09.2021
- Provided support for clinical staff processes to facilitate communication to maintain supplies, equipment, etc
- Facilitated document and specimen handling
- Responsible for transcribing doctors' orders, ordering unit supplies, answering phones and patient call lights, faxing orders to Pharmacy, preparing patients' charts, entering patient charges into the computer, and filing
- Assisted with the coordination of patient transfers
- Maintained patient records.
Motor Transportation Operator
US ARMY RESERVE
09.2013 - 09.2021
- Managed load, unload, and safety of military personnel being transported
- Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order
- Maneuvered trucks into loading or unloading positions, following signals from loading crew and checking that vehicle and loading equipment are properly positioned
- Secured cargo for transport, using ropes, blocks, chain, binders, or covers
- Performed basic vehicle maintenance tasks, such as adding oil, fuel, or performing minor repairs.
Office Assistant
INTEGRITY HOME HEALTH
05.2018 - 08.2020
- Handled incoming calls and other communications
- Used ICD-10 codes to bill insurance providers, determine the correct codes for patient records
- Analyzed, updated, and maintained patients' health records
- Assisted with organizing and maintaining office common areas
- Maintained supply inventory
- Verified insurance coverage
- Scheduled and confirmed appointments with patients.
Customer Service Agent
SPHERION- BLUE CROSS BLUE SHIELD
08.2017 - 05.2018
- Furnished members and health care practitioners with details regarding members' benefits
- Granted pre-authorizations for medical treatment, if covered
- Advised members of outstanding co-payments
- Provided extant and prospective members with the details of network providers
- Identified, escalated priority issues, and reported to high-level management
- Followed up on complicated customer interactions where required.
Unit Care Technician/PCA
SETON MEDICAL CENTER
03.2016 - 05.2017
- Assisted nurses or physicians in the operation of medical equipment or provision of patient care
- Documented or otherwise report observations of patient behavior, complaints, or physical symptoms
- Observed or examined patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed
- Restocked patient rooms with personal hygiene items, such as towels, washcloths, soap, or toilet paper
- Scheduled and confirmed patient diagnostic appointments, surgeries, or medical consultations.
Patient Care Technician
ROPER HOSPITAL
11.2013 - 12.2015
- Answered patient call signals to determine patients' needs or changes in condition or behavior
- Communicated with patients to ascertain feelings or need for assistance or social and emotional support
- Collected and recorded fluid intake and output, monitor 12 Lead EKG status, perform bladder scans, and catheter and IV removals
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, and turn or reposition patients as directed or nursing staff
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
Education
Bachelors of Science in Business Management With Specialization in Health Information Management -
DEVRY UNIVERSITY
08.2024
Associate in Health Information Technology -
DEVRY UNIVERSITY
07.2020
Skills
- Medical Terminology
- Administrative and Office Support
- Data Entry
- Invoice Processing
- Microsoft Office Suite
- Healthcare Regulations/Compliance
- Phone and Email Etiquette
- EMR / EHR
Certification
- American Heart Association BLS
- Certified Medical Administrative Assistant (NHA)
- Registered Health Information Administrator Exam- Pending November 2024
Timeline
Patient Access Specialist
ROPER HOSPITAL
08.2024 - Current
Pharmacy Administrative Assistant
NAVAL HEALTH CLINIC CHARLESTON
05.2022 - Current
Medical Support Assistant
RALPH JOHNSON VA MEDICAL CENTER
09.2021 - 05.2022
Unit Secretary
ROPER HOSPITAL
09.2020 - 09.2021
Office Assistant
INTEGRITY HOME HEALTH
05.2018 - 08.2020
Customer Service Agent
SPHERION- BLUE CROSS BLUE SHIELD
08.2017 - 05.2018
Unit Care Technician/PCA
SETON MEDICAL CENTER
03.2016 - 05.2017
Patient Care Technician
ROPER HOSPITAL
11.2013 - 12.2015
Motor Transportation Operator
US ARMY RESERVE
09.2013 - 09.2021
Bachelors of Science in Business Management With Specialization in Health Information Management -
DEVRY UNIVERSITY
Associate in Health Information Technology -
DEVRY UNIVERSITY
- American Heart Association BLS
- Certified Medical Administrative Assistant (NHA)
- Registered Health Information Administrator Exam- Pending November 2024
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