Angel Bryant

• Coordinate operations across two medical-surgical units (7 West – 13 beds; 8 West – 15 beds) under shared leadership, ensuring efficient workflow and continuity of care for a combined 28-bed unit.
• Serve as a central communication hub for interdisciplinary teams, relaying real-time updates on staffing, patient status, and unit needs.
• Facilitate patient admissions, discharges, and transfers, ensuring accurate documentation and seamless patient flow between departments.
• Respond promptly to patient call lights and requests, triaging needs and escalating to appropriate clinical staff to support timely care.
• Maintain and manage electronic health records (EHR), including scanning, uploading, and organizing patient documentation in compliance with regulatory standards.
• Coordinate medication logistics with pharmacy, including processing requests and ensuring timely delivery to the unit.
• Assist with transport of lab specimens (blood, urine, and other samples) while adhering to proper handling and safety protocols.
• Oversee inventory management for both units, including ordering, receiving, and restocking medical supplies and equipment.
• Collaborate with Nutrition Services to coordinate patient meal orders and accommodate dietary restrictions.
• Receive and distribute unit deliveries, including medical supplies and patient care items.
• Support infection control efforts by assisting with hand hygiene audits and promoting compliance with hospital standards.
• Troubleshoot equipment and system issues, coordinating with IT and support departments to resolve concerns efficiently.
• Schedule meetings and prepare conference spaces for leadership and staff, ensuring operational readiness.
• Assist patients with non-clinical needs such as meal setup, hydration, and general comfort support.
• Support leadership with administrative tasks and special projects, including updating communication boards, preparing materials, and implementing new procedures.

Patient Experience & Service Excellence

Provide patient-centered support in a fast-paced clinical environment, ensuring a positive and responsive care experience.

• Act as a liaison between patients, families, and healthcare teams to promote clear communication and satisfaction.
• Maintain strict confidentiality and compliance with HIPAA regulations.
• Assist in de-escalating concerns and resolving patient issues in a professional and timely manner.

• Managed high-volume inbound calls, assisting members with prescription inquiries, insurance coverage, and medication-related concerns.
• Verified insurance benefits across Medi-Cal, Medicare, and commercial plans, including identifying cost discrepancies and resolving billing issues.
• Collaborated with insurance and benefits departments to confirm medication pricing and prevent overcharges.
• Coordinated with providers to process refill requests and obtain authorization for early medication releases when appropriate.
• Educated members on insurance coverage details, including Medicare Part D coverage gaps (“donut hole”) and cost fluctuations.
• Ensured accurate delivery of medications by verifying patient information and resolving issues related to delayed or missing prescriptions.
• Documented all interactions in internal systems while maintaining HIPAA compliance and data accuracy.
• Supported quality assurance initiatives by adhering to company policies and procedures throughout all interactions.
• Improved customer satisfaction by addressing and resolving complex pharmacy-related inquiries.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.

• Delivered patient-centered service by greeting members, verifying identity using two identifiers, and ensuring a welcoming, professional experience.
• Reviewed and updated patient allergy information, communicating critical updates to pharmacists to support medication safety.
• Provided real-time updates on prescription status and addressed general pharmacy and insurance-related inquiries.
• Processed prescription and over-the-counter sales, accurately handling cash transactions and maintaining balanced cash drawers.
• Promoted mail-order pharmacy services and offered pharmacist consultations to enhance patient convenience and care.
• Assisted members with medication refills and locating over-the-counter products to support overall health needs.
• Performed return-to-stock (RTS) audits on prescriptions, ensuring accurate inventory management and system updates.
• Maintained pharmacy organization and cleanliness, including restocking supplies and ensuring operational readiness.
• Completed opening and closing procedures, including securing the pharmacy, reconciling cash drawers, and preparing daily deposits.
• Utilized systems including Cisco IP phones, Microsoft Office, and point-of-sale platforms to support daily operations.

• Supported mail-order pharmacy operations in a warehouse setting by packaging and preparing prescriptions for shipment.

• Served as the first point of contact for patients and visitors, delivering professional, patient-centered service in a high-volume clinical setting.
• Managed front desk operations, including patient check-in, registration, and coordination with LVNs and clinical staff.
• Verified patient identity and insurance eligibility using Kaiser membership cards and state-issued identification.
• Utilized electronic health record systems (HealthConnect) to access patient information and support efficient registration workflows.
• Educated patients on flu vaccination protocols, including completion and review of screening questionnaires.
• Promoted and facilitated completion of Life Care Planning (LCP) forms, contributing to over 3,000 completed documents and improving patient record completeness.
• Tracked and reported daily flu vaccination metrics using Microsoft Teams and internal reporting tools.
• Responded to high-volume inbound calls, providing information on clinic hours, vaccine availability, and general patient inquiries.
• Performed administrative and clerical tasks, including faxing, document processing, and obtaining medical record numbers (MRNs) for new and returning patients.
• Coordinated with multiple departments and regional facilities to resolve patient concerns and ensure continuity of care.
• Maintained compliance with organizational policies, patient confidentiality standards (HIPAA), and workflow procedures.

• Managed inventory tracking, stock replenishment, and organization of materials in a fast-paced environment.
• Supported operational efficiency through organization, attention to detail, and timely restocking.
• Trained new staff on inventory management systems and best practices for data entry.
• Conducted regular audits to ensure accuracy of stock counts and compliance with company standards.