Summary
Overview
Work History
Education
Skills
Websites
Volunteer Activity
Accomplishment Statements
Activities
Languages
Timeline
Generic
Angel Buenrostro

Angel Buenrostro

Santa Clara,CA

Summary

As a psychology major with extensive customer service experience and a strong athletic background, seeking a summer position at a fitness-oriented company that could extend into the fall and winter is the goal. Leveraging enthusiasm for fitness and interpersonal communication skills in a front-desk role within a gym environment is aimed for. This position would allow for engaging with a community that shares a passion for fitness and enhances understanding of human interactions and behaviors, aligning perfectly with an academic focus in psychology. A dedicated community organizer with two years of experience empowering underserved cultures and interests by communicating with local and state governments. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals.

Overview

4
4
years of professional experience

Work History

Community Facilitator (Resident Assistant)

Santa Clara University Residence Life
09.2023 - Current
  • Improved resident satisfaction by addressing concerns promptly and effectively.
  • Acted as liaison between residents and housing administration to advocate for needs of my residential community.
  • Ensured timely completion of administrative tasks, such as incident reports and room inventory forms.
  • Provided support to new students during orientation week, easing their transition into college life.
  • Upheld university policies within residence hall, enforcing rules consistently and fairly among all residents.
  • Promoted academic success by connecting residents with relevant campus resources and study groups.
  • Contributed positively to team dynamics among Resident Assistants by sharing ideas, offering support, and collaborating on projects or events when needed.
  • Maintained regular communication with dormitory staff regarding facility maintenance issues, leading to swift resolutions.
  • Monitored field trips and special events to maintain safety and increase attendee retention.

Front-Desk Receptionist & Customer Service Specialist

Cloudera Inc.
12.2021 - 07.2023
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at front desk reception area.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Managed high call volume while maintaining courteous and professional demeanor.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Pro-Shop Attendant

Stanford Golf Course
10.2020 - 08.2021
  • Assisted with event coordination, including tournament setup and logistics for smooth operations.
  • Trained new employees comprehensively on all aspects of Pro Shop operations, promoting high-quality service standards.
  • Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
  • Demonstrated outstanding communication skills while resolving customer complaints or concerns professionally.
  • Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
  • Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
  • Increased Pro Shop sales through effective merchandising strategies and engaging product demonstrations.
  • Coordinated closely with other departments to ensure seamless integration of services for guests throughout facility.

Education

Bachelor of Arts in Psychology -

Santa Clara University
Santa Clara, CA
01.2025

Skills

  • Reliable
  • Fast-Learner
  • Multi-Lingual English & Spanish
  • Microsoft Word
  • Excel
  • PowerPoint
  • Familiar with essential office equipment such as copier, scanner, and fax machine
  • Facilitation Techniques
  • Curriculum Development
  • Data Analysis
  • Advocacy
  • Group Dynamics

Volunteer Activity

  • Server at Redemption Church in San Jose - Greeted and assisted the churchgoers and staff on various tasks several days of the week. This included assisting in various outreach events throughout the community.
  • Freelance Community Services - Buying supplies and preparing food for the unhoused in downtown San Jose with my cousin, who is avidly involved in his community outreach program.
  • Arrupe Engagement-Sacred Heart Community Service Center-In the Clothes Closet and Food Pantry programs, students organize, distribute and assist customers. Helping the less fortunate in the community

Accomplishment Statements

  • I was entrusted to work in a highly secure corporate environment among high-level executives to whom I could assist on ad hoc projects.
  • Maintained logs and records of golf club member daily activity, ensuring that the course operated smoothly and efficiently
  • Motivated employees and assisted managers in facilitating communication between vendors and area supervisors

Activities

  • D-1 Rugby Player at Santa Clara University
  • Member of the LEAD Scholars program on campus for First-Generation college students
  • Member of the Latino Student Union program
  • Treasurer for Jiu-Jitsu Club on College Campus

Languages

English
Native or Bilingual
Spanish
Professional Working
Portuguese
Limited Working

Timeline

Community Facilitator (Resident Assistant)

Santa Clara University Residence Life
09.2023 - Current

Front-Desk Receptionist & Customer Service Specialist

Cloudera Inc.
12.2021 - 07.2023

Pro-Shop Attendant

Stanford Golf Course
10.2020 - 08.2021

Bachelor of Arts in Psychology -

Santa Clara University
Angel Buenrostro