Summary
Overview
Work History
Education
Skills
References
Timeline
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Gabriela Laurean

Summary

Dynamic professional with extensive experience in patient coordination and emergency response at Intermountain Healthcare. Bilingual in Spanish, leveraging strong medical coding skills to enhance operational efficiency. Proven track record in training staff and managing multiple priorities while delivering exceptional service in fast-paced environments.

Overview

19
19
years of professional experience

Work History

Dispatch

Intermountain Healthcare
, Utah
06.2022 - Current
  • Responded promptly to service requests from dispatch center personnel.
  • Coordinated patient admissions, transfers, and discharges with medical staff.
  • Assisted emergency response coordination during critical situations.
  • Trained new staff on operational protocols and communication systems.
  • Managed multiple phone lines while providing accurate information to callers.
  • Prepared weekly activity reports summarizing key performance metrics.
  • Provided accurate information to patients regarding hospital services and procedures.
  • Executed special projects as assigned by management team.

Administrative Assistant

AltaMed Health Services - Orange County Corporate Office
01.2013 - 01.2021
  • Performed typing, dictation, proofreading, editing, and transcribing during meetings.
  • Coordinated room setup and equipment functionality for seamless meetings.
  • Prepared materials and managed invitations while confirming attendance.
  • Recorded accurate minutes to document meeting discussions and decisions.

Front Desk Receptionist - Administrative Assistant

The Law Firm of V.W. Luke
Irvine, CA
01.2010 - 01.2012
  • Word processing Pbx (Operator switchboard)
  • Answered a multi-line phone system, scheduled appointments, and transferred calls
  • Process all incoming and outgoing mail. Preparing and monitoring invoices and expense reports, scheduling appointments. Memos, transcribing notes, handling multiple projects, and preparing and monitoring invoices and expense reports
  • Greet clients and provide excellent customer service

Patient Service Advocate / Medical Biller Coder

Garden Grove Medical Plaza
Garden Grove, CA
01.2007 - 01.2009
  • Verify insurance information and authorizations, Reviews professional and hospital inpatient and outpatient surgery medical record documentation and properly identifies and assigns ICD-9-CM, ICD-10 CM, and/or CPT-4 codes for all reportable diagnoses and procedures.
  • Knowledge of medical terminology, anatomy, process and minor surgical procedures. Knowledge of accepted medical abbreviations and their meanings.
  • Schedule surgeries and appointments. File, fax, copy, Use of Medisoft for billing

Education

Certified Medical Billing and Coder -

Career College of California
Santa Ana, CA
06.2013

Skills

  • Bilingual in Spanish
  • Medical terminology and coding
  • Results-driven mindset
  • Performance achievement
  • Team collaboration
  • Healthcare insurance expertise
  • Technical proficiency in Microsoft Office
  • Data reporting
  • Office administration
  • Multitasking and prioritization

References

  • Dalia, Torres, Supervisor Contact Center AltaMed, 562-639-6357, AltaMed
  • Denice, Puga, Supervisor Contact Center AltaMed, 714-426-5481, AltaMed
  • Cristina, Luna, Admin Assist to Director Contact Center Altamed, 714-403-9307, AltaMed
  • Johanna, Granados, Health Eduator AltaMed, 714-612-6469, AltaMed
  • Maria, Gonzalez, Altamed Manager, 714-258-6620, AltaMed
  • Maggie, 818-581-8005, Garden Grove Medical Plaza

Timeline

Dispatch

Intermountain Healthcare
06.2022 - Current

Administrative Assistant

AltaMed Health Services - Orange County Corporate Office
01.2013 - 01.2021

Front Desk Receptionist - Administrative Assistant

The Law Firm of V.W. Luke
01.2010 - 01.2012

Patient Service Advocate / Medical Biller Coder

Garden Grove Medical Plaza
01.2007 - 01.2009

Certified Medical Billing and Coder -

Career College of California

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Gabriela Laurean