Summary
Overview
Work History
Education
Skills
Timeline
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Angel Canez

Litchfield Park,AZ

Summary

Adept at enhancing patient care and streamlining appointment processes, my tenure at Eye Tech Eyes showcased my ability to manage sensitive information with utmost confidentiality and adhere to HIPAA guidelines. Leveraging skills in insurance verification and schedule coordination, I improved operational efficiency. My strong organizational skills and commitment to exceptional customer service are my hallmarks.

Overview

7
7
years of professional experience

Work History

Patient Care Coordinator

Eye Tech Eyes
02.2024 - Current
  • Facilitated patient scheduling and communication through medical scheduling software for efficient appointment management.
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Delivered excellent patient experiences and direct care.
  • Coordinated with insurance companies to verify coverage for medial and vision policies.
  • Ensured compliance with healthcare regulations and patient privacy laws, maintaining safe and confidential environment.

Billing Specialist

Redirect Health
08.2020 - 01.2024
  • Updated customer account information for accurate billing processes.
  • Monitored outstanding invoices and performed collections duties.
  • Collected payments and applied to patient accounts.
  • Sent out explanation of benefits to patients.
  • sent invoices to remind patients about payment due
  • Provided essential support to the medical billing team, allowing for a more efficient and effective overall operation within the department.
  • Processed billing calls and answered questions from patients and third-party carriers.

Medical Appointment Scheduler/Receptionist

Associated Retina Consultants
02.2018 - 05.2020
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
  • Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
  • Assisted in maintaining a clean, organized work environment that fostered efficient daily operations within the clinic setting.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Followed up with patients to reschedule missed appointments.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Monitored calls for triage for patient needs

Education

High School Diploma -

La Joya Community High School
Avondale, AZ
05-2017

Skills

  • Claims handling and coverage verification
  • Schedule coordination
  • Insurance authorizations
  • Insurance verifying
  • Registration and scheduling
  • Punctual and hardworking
  • Multitasking
  • Cross-functional teamwork
  • Patient registration
  • Medical terminology
  • Verbal and written communication
  • Insurance verification
  • Organizational skills
  • HIPAA compliance
  • Critical thinking skills
  • Appointment scheduling

Timeline

Patient Care Coordinator

Eye Tech Eyes
02.2024 - Current

Billing Specialist

Redirect Health
08.2020 - 01.2024

Medical Appointment Scheduler/Receptionist

Associated Retina Consultants
02.2018 - 05.2020

High School Diploma -

La Joya Community High School

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Angel Canez