Angel Carter
Little Rock,AR
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Resourceful worker offering expertise in travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Cromwell Architects Engineers
03.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents. Ensuring cost-effective and timely accommodations and transportation.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed phone and email correspondence and handled incoming and outgoing mail. routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members in various departments with special tasks on daily basis.
- Assembled reports for government clients in a timely manner.
- Worked closely with Adobe Acrobat, Excel, and Word on a daily basis.
Administrative Assistant
Special Needs Home Healthcare
07.2023 - 02.2024
- Handled communications between staff and clients, including producing error-free correspondence and routing all mail.
- Clerical support and other basic office duties
- Faxed, typed memos, and made copies of materials as requested/needed.
- Worked with Microsoft word, excel, PowerPoint.
- Helped maintain office organization for aesthetic appeal and easy access to supplies.
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.
- Organized and updated file systems, keeping records easily retrievable.
- Received and distributed incoming mail and digital correspondence.
- Maintained accurate, updated accounts with new transactions and reconciliations.
- Met legal requirements by correctly completing important forms.
- Delivered range of basic and advanced clerical support for daily and special project needs.
- Trained office staff in the use of different equipment and software programs.
- Supported meetings by setting up spaces and taking detailed notes.
- Scheduled meetings, trips, and appointments for the team and maintained master calendar.
- Attended/Represented the company at Career fairs with duties that included but not limited to setting up and organizing the company career booth, recruiting employees, discussing the position and answering any questions or concerns the job seekers may have.
- Supported recruitment drives by writing and posting vacancies on job boards.
- Maintained up-to-date and orderly human resources files for employees and programs.
- Inspected files to verify employee documentation and accuracy.
- Greeted visitors, answered phones, and managed appointment and interview scheduling.
- Coordinated new-hire orientation sessions and trained new hires on facility procedures.
- Oriented new employees by explaining policies, benefits, and procedures.
- Helped fill open positions quickly by posting vacancies on online job boards and local newspapers.
- Determined qualifications and eligibility of candidates with detailed application reviews.
- Made hiring recommendations based on applicant interviews.
- Verified job applicants with thorough background checks and financial histories.
- Traveled to veterans’ homes to complete assessments and paperwork for their onboarding to the company to start services. Contacted the proper channels for any denials on payments, completed research to resolve any issues.
- Managed Authorization paperwork of veterans, verifying that all info is correct and filed away. Follow-up with veterans to assure satisfaction of services is being provided. Contacted Case managers of veterans to resolve any requests of paperwork needed.
- Checked and responded to emails as needed via outlook.
Member Service representative
Dean Health Plan
02.2023 - 06.2023
- Providing Customer service to members of multiple benefit plans by analyzing the caller’s needs and by providing timely and accurate responses via inbound and outbound calls regarding members health insurance (i.e. scheduling, billing, and policy questions, prior authorizations). I also provided Data entry for HIPPA authorizations. Assisting with the reprocess of claims for providers and members, requests for forms and other materials to be faxed or mailed. While maintaining the company metrics for customer satisfaction.
- Assisted customers with technical support for issues with the company portal.
- Scheduled and booked rides as requested.
- Provided detailed notes of every encounter with the caller to ensure all needs were met.
Provider Service Advocate
UnitedHealth Group
02.2022 - 08.2022
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, Data entry for authorizations for treatment, explanation of benefits) as well as assist with all claims’ questions or concerns.
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller. Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff. Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends.
Manager
It's Fashion
10.2018 - 02.2020
- Performed reviews assessing each employee's performance and developed improvement plans.
- Recorded inventory sales into organization’s weekly income report. Oversaw and improved Product deliveries per year through efficient coordination of daily operations.
- Conducted monthly inventories of raw materials and components on the work floor.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Assessed financial statements and reports to evaluate Sales performance, develop targeted improvements and implement changes resulting in Higher sales.
- Reconciled daily sales transactions to balance and log day-to-day revenue with Sales.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
- Trained new employees in specific job requirements.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Onboarding new employees, including training, mentoring and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Sales Associate
IT'S FASHION METRO
08.2017 - 03.2018
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered a high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Trained and developed in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Boosted sales by conferring with customers to evaluate Product requirements and recommend best-fit company offerings.
- Prepared cash deposits with zero discrepancies.
- Maintained organized, presentable merchandise to drive continuous sales. Trained and developed new sales team associates in products, selling techniques and company procedures.
Food Preparation Worker
Wagon Master Steakhouse
09.2014 - 02.2015
- Used proper handling and preservation methods while packaging and storing food products.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Measured, mixed and cooked ingredients properly in alignment with nutritional restrictions.
- Maintained composure and work quality while under stress. Coordinated food handling in alignment with sanitation standards. Learned Prepping and Preparing work tasks in order to provide skilled backup for diverse roles.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Used downtime to prepare ingredients and restock supplies for expected busy periods.
- Inspected equipment such as refrigerators and warming lamps every Workday to check compliance with safe operating levels.
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
Sales Associate
It's Fashion
09.2013 - 01.2014
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered a high level of assistance by locating products and checking store system for merchandise at other sites.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Solved customer challenges by offering relevant Type products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Boosted sales by conferring with customers to evaluate Product or Service requirements and recommend best-fit company offerings.
- Maintained organized, presentable merchandise to drive continuous sales. Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Prepared merchandise for sales floor by pricing or tagging.
- Completed orders through Type system and organized product deliveries to meet customer timetables.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Education
Leesville high school
Leesville, LA06.2013
Skills
- Customer service, Computer literacy, Communication skills, Time management, Documentation review, Microsoft excel, Adobe Acrobat, Word, Leadership
Timeline
Administrative Assistant
Cromwell Architects Engineers
03.2024 - Current
Administrative Assistant
Special Needs Home Healthcare
07.2023 - 02.2024
Member Service representative
Dean Health Plan
02.2023 - 06.2023
Provider Service Advocate
UnitedHealth Group
02.2022 - 08.2022
Manager
It's Fashion
10.2018 - 02.2020
Sales Associate
IT'S FASHION METRO
08.2017 - 03.2018
Food Preparation Worker
Wagon Master Steakhouse
09.2014 - 02.2015
Sales Associate
It's Fashion
09.2013 - 01.2014
Leesville high school
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