Angel Casillas

• Optimized resource allocation with strategic scheduling of staff, equipment, and resources.
• Conducted comprehensive audits of facilities to identify areas requiring corrective action or improvement initiatives.
• Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
• Developed long-term strategies for continuous improvement in facility performance metrics.

CLINIC OPERATIONS:

• Manages the operations of the clinic, including costs, processes, staffing, and quality standards.
• Provides leadership, coaching, and development plans for all direct reports.
• Partners with internal Human Resources, Quality, and Technical Services departments.
• Collaborates with the Home Therapies Manager to oversee the facility’s Home Therapies Program.
• Maintains integrity of medical and operations records and complies with all data collections and auditing activities.
• Manages clinic financials including efficient utilization of supplies or equipment and regular profits and loss review.
• Responsible for all required network reporting and on-site state or federal surveys.
• Coordinates inventory/supply management by reviewing monthly inventory count and approving purchase orders for necessary items to ensure cost containment, timely distribution, and competitive pricing.
• Performs other related duties as assigned.

PATIENT CARE:

• Collaborates closely with the Charge RN, the Medical Director, and physicians regarding the direct patient care responsibilities within the facility.
• Coordinates all aspects of patient care from admission through discharge of the patient.
• Monitors patient and family education regarding access care including medical instructions.
• Acts as a resource for the patient and family to address concerns and questions and reviews patient satisfaction surveys.

STAFF:

• Participates in the selection and hiring of new team members and ensures completion of new hiring orientation and mandatory trainings.
• Responsible for all patient care employees completing appropriate training courses and that licensures and certifications are current.
• Provides support for all clinical staff members at regular intervals and encourages professional growth.
• Maintains current knowledge regarding company benefits, policies, procedures, and processes.
• Completes employee evaluations and establishes annual goals.
• Documents any disciplinary actions and confers with the clinic Director of Operations and Human Resources when needed.
• Manages staff scheduling and payroll.

PHYSICIANS:

• Facilitates the application process for physician privileges and compliance with Fresenius Medical Care Medical Staff By-Laws.
• Responsible for strong physician relationships and ensures regular and effective communication.
• Participates in Governing Body, an interdisciplinary team for each region including MSWs, Dietitians, MDs, DOs etc. that governs policies.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Setting up and stocking prep and line stations
• Cleaning, sanitizing, and organizing the kitchen area, equipment, and utensils
• Checking the quality and freshness of ingredients
• Prepping, seasoning, and cooking food according to recipes, quantity calls, and specification while maintaining portion control systems
• Inspecting food preparation and serving areas, tools, and equipment to ensure observance of safe, sanitary food-handling practices
• Substituting for or assisting other cooks and kitchen positions during peak business periods
• Welcoming guests and greeting every guest with a smile when they are seated
• Setting up the bar, including pour and glassware stations prior to opening, and limited restocking beverages, mixes, garnishes as needed
• Suggestively selling drinks, appetizers, and desserts
• Making all drinks to standard, using the recipe, glassware, and garnish
• Accurately taking food and drink orders and entering orders into the POS properly
• Checking back with guests throughout the experience to provide refills as needed and clearing any items from the table
• Delivering and settling the check in a timely manner, thanking guests and inviting them to return.
• Following all food safety standards

• Built strong relationships with clients by maintaining open lines of communication throughout the case management process.
• Improved family engagement by developing and implementing targeted outreach strategies.
• Evaluated program effectiveness by tracking key performance indicators and making necessary adjustments as needed.
• Advocated for social and community service programs to increase awareness and funding.
• Ensure application of administrative policies, protocols, and programming to support both families, communities and the DHHS field staff.

• Facilitate connection and provide planning, implementation, and delivery of quality services to children and families being served by DHHS or needing connections to DHHS programs.
• Consult with other agency staff members and supervisors to determine allocation of staff and resources to ensure coordination of agency actions and decisions to achieve the goals and objectives of the agency.
• Responsible for engagement of statewide community collaboratives, community partners, including family and youth with lived experience.
• Provide supervision to staff members including any training, support, coaching, and personnel actions relating to selection, progressive discipline, work schedules, work assignments, leave of absences and planning to ensure efficient and effective accomplishment of the work.
• Provide training, assessment, structure recommendations and daily support to direct reporting teammates.
• Maintain data integrity on various outcome measures as well as development of tracking methods.
• Interact and partner with other agencies, community partners and internal divisions to ensure access to DHHS resources and services for families.
• Assist staff members with planning to ensure customers’ needs are met despite complex and difficult family dynamics and needs.

• Evaluated employee performance regularly for professional growth opportunities, accountability measures, and feedback-driven improvement strategies.
• Oversaw RNs, LPNs, nursing aides, medical clerks and support staff and performed staffing scheduling duties.
• Resolved conflicts among team members quickly to maintain a positive working environment conducive for continued excellence in patient care.
• Ensured compliance with regulations and standards through regular audits, staff education, and policy updates.
• oversees operations of living units for Youth Rehabilitation and Treatment Center in Kearney.
  • Recommends and/or makes decisions regarding personnel actions related to selection, disciplinary procedures, performance, leave of absence, grievances, work schedules and assignments.
  • Monitors staffing patterns across the facility to increase efficiency and enhance service delivery. Assure staffing ratios are maintained to meet compliance requirements, including PREA ratios.
  • Responsible for managing all aspects of the budget for the living units. Develop budget proposals for major program expenditures.
  • Oversees all training provided at the facility to assure staff are trained in and successfully demonstrate competency in Cognitive Evidence Based Equip, MRT(Moral Reconation Therapy), Equip, and/or other treatment strategies implemented by the facility.
  • Assures staff receive necessary training in ACA, PREA, PBS Standards as well as the facility’s AR’s and OM’s.
  • Responsible for the oversight of youth classification at the facility.
  • Oversees the investigation and resolution of complaints by youth, or other parties (including parents).
  • Develops internal standards to monitor service delivery effectiveness, compliance with accreditation standards and promote positive outcomes.
  • Works with community stakeholders including judges, probation officers, DHHS Juvenile Justice Administrator, DHHS Service Area Administrators, youth family members, educators, employers and others to resolve problems, develop strategies to enhance services, and promote the youth’s progress through treatment to support a positive and successful return to the community.
  • Assumes responsibility for the facility in the absence of the Facility Administrator;
  • Serves in on-call capacity on rotating basis.