Angel Castillo

• Provided passenger assistance, collected fares and offered schedule and route information.
• Provided excellent customer service by greeting each passenger warmly upon boarding the bus and answering any questions about routes or fares.
• Reduced route-based complaints by promptly addressing and resolving passenger concerns and inquiries.
• Collaborated with dispatchers to effectively communicate delays or route changes, minimizing disruptions to service.
• Improved overall route efficiency by suggesting alternative routes based on real-time traffic conditions or road closures when necessary.
• Improved passenger satisfaction by maintaining punctuality and adhering to established bus schedules.
• Upheld professional appearance standards by wearing company-issued uniforms consistently and maintaining good personal grooming habits at all times while on duty.
• Enhanced safety measures by conducting regular vehicle inspections before daily operations.
• Completed required training programs to stay updated on industry regulations and best practices for public transportation services.
• Assisted passengers with disabilities, ensuring proper use of accessibility equipment for a comfortable travel experience.
• Processed onboard incidents calmly and professionally, prioritizing passenger safety while following appropriate protocols for incident resolution.
• Contributed to overall fleet efficiency by reporting mechanical issues in a timely manner for prompt repairs or maintenance work.
• Navigated city streets safely while adhering to traffic laws and regulations to ensure smooth transit services for passengers.
• Demonstrated proactive problem-solving skills in handling emergency situations while maintaining the safety of all passengers on board.
• Completed pre- and post-trip bus inspections for safe passenger transportation.
• Transported passengers safely along prescribed routes according to tight schedules.
• Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
• Communicated regularly with central dispatch teams to report delays and route changes.
• Acted calmly, productively and professionally under pressure for helpful emergency response.
• Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
• Received excellent customer reviews for friendly, punctual transport services.
• Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
• Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
• Aided passengers with disabilities or special needs.
• Operated large vehicles in difficult urban and rural conditions.
• Diffused potential passenger disputes with fairness and professionalism.
• Assisted passengers with inquiries and requests during trips.
• Inspected bus for any mechanical issues before departure.
• Followed all relevant schedules for routes and arrivals.
• Performed bus driving duties while keeping student safety in mind to maintain good safety record.
• Conducted pre-trip inspections of bus for safe operation.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.

• Ensured student safety by conducting regular vehicle inspections and adhering to traffic laws.
• Demonstrated effective communication skills when interacting with children of diverse ages, backgrounds, and abilities.
• Enhanced emergency preparedness through regular participation in drills and training sessions.
• Established rapport with teaching colleagues to ensure seamless integration between classroom instruction time and bus-related activities.
• Managed accurate record-keeping related to mileage logs, fuel usage reports, and maintenance records for proper documentation purposes.
• Supported student growth by providing advice on appropriate behavior during transit times outside of the classroom setting.
• Developed positive relationships with parents, addressing any concerns or questions about transportation services.
• Utilized GPS technology effectively for navigating unfamiliar routes during field trips or extracurricular events.
• Conducted thorough pre-trip and post-trip inspections of the bus to ensure safety and proper functioning at all times.
• Provided timely pickup and drop-off service to maintain punctual schedules for both students and staff members.
• Collaborated closely with school administrators regarding policy updates related to transportation procedures for optimal compliance.
• Maintained a clean and organized bus environment for the comfort and well-being of students.
• Improved route efficiency with careful planning, minimizing travel time and fuel consumption.
• Exhibited flexibility in adapting to changes in routes or schedules as needed based on daily circumstances or school requirements.
• Transported passengers safely along prescribed routes according to tight schedules.
• Administered first aid to passengers in need.
• Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
• Inspected and serviced buses on regular basis.
• Assisted in loading and unloading students and belongings.
• Kept up to date on local, state and federal regulations related to school bus operations.
• Worked closely with school administration and transportation to maintain smooth operations.

Certified Class B Commercial Drivers License

With Airbrake, School Bus, and Passengers Endorsements