Angel Castillo
Falls Church,VA
Summary
Dynamic and results-oriented professional with a proven track record at Southern Management and Panera Bread, excelling in effective communication and strategic decision-making. Spearheaded initiatives that significantly enhanced client satisfaction and team collaboration. Proficient in task management and adept at transforming challenges into actionable solutions, demonstrating a commitment to excellence and continuous improvement.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Southern Management
Annandale, VA
02.2024 - Current
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Placed work orders for maintenance technicians in their designated sectors of community.
Shift Manager/Key Holder
Panera Bread
Merrifield, VA
04.2022 - 02.2024
- Provided training on store policies, procedures, and standards to new hires and existing staff.
- Ensured proper opening and closing procedures were followed daily.
- Resolved customer complaints promptly and professionally.
- Initiated action plans to address any discrepancies or issues in the store's inventory levels.
- Managed shift operations by delegating tasks among team members in order to maximize efficiency.
- Utilized strong communication skills to foster a positive work environment for all employees.
- Created daily reports on store sales, operational expenses, payroll costs.
- Facilitated conflict resolution between customers and employees as needed.
- Developed strategies for increasing customer satisfaction ratings.
- Recruited qualified candidates for open positions within the organization.
Associate/Team Leader
Panera Bread
Merrifield, VA
04.2021 - 05.2022
- Provided guidance and support to team members on daily tasks.
- Identified training needs for the team and arranged appropriate sessions.
- Assisted in resolving customer issues, complaints, or queries promptly.
- Assigned tasks to individual team members based on their strengths and abilities.
- Ensured compliance with health regulations regarding food preparation and storage.
- Assisted in the stocking of ingredients and supplies necessary for food preparation.
- Adhered to all safety procedures related to food preparation and handling.
- Scrubbed food preparation surfaces using appropriate detergents or sanitizers.
- Performed basic food preparation duties such as cutting vegetables or making salads.
- Provided guidance to cafe employees on customer service standards, handling cash transactions and food preparation.
- Trained new kitchen personnel in proper food preparation techniques.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06-2022
Some College (No Degree) - Information Technology
Northern Virginia Community College
Annandale, VASkills
- Effective Time Management
- Strong Organizational Skills
- Effective Team Collaboration
- Client Satisfaction
- Strategic Decision Making
- Proficient Task Management
- Effective Communication
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Administrative Assistant
Southern Management
02.2024 - Current
Shift Manager/Key Holder
Panera Bread
04.2022 - 02.2024
Associate/Team Leader
Panera Bread
04.2021 - 05.2022
High School Diploma -
Falls Church High School
Some College (No Degree) - Information Technology
Northern Virginia Community College
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