ANGEL CASTRO
Fort Mill,SC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Manager
Advisory Tv And Appliances
Charlotte, NC
02.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
MANAGER
Duane Reade By Walgreens
BROOKLYN , NEW YORK
05.2018 - 02.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers and suppliers through account development.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Recorded inventory sales into organization's weekly income report.
- Established and updated work schedules to account for changing staff levels and expected workloads.
SALES CLERK
Duane Reade By Walgreens
Brooklyn, NY
08.2016 - 05.2018
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed payments and returns with accuracy and efficiency.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Forged and nurtured impactful relationships with customers to cultivate loyalty.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Checked aisles for spills to complete quick clean-up.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Completed regular cycle counts and inventory audits.
- Presented, rotated and date-checked products to maintain company freshness standards.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Supported promotional plans by updating signage with price changes.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Sales Clerk
Kohl's
Brooklyn, NY
09.2015 - 05.2015
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Education
High School Diploma -
Benjamin Banneker Academy
Brooklyn, NY06.2016
Skills
- Scheduling and Coordinating
- Managing Cash Register
- Food and Beverage Management
- Managing Laborers
- Issue and Conflict Resolution
- Staff Management
- Employee Coaching and Motivation
- Overseeing Employees
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Advisory Tv And Appliances
02.2020 - Current
MANAGER
Duane Reade By Walgreens
05.2018 - 02.2020
SALES CLERK
Duane Reade By Walgreens
08.2016 - 05.2018
Sales Clerk
Kohl's
09.2015 - 05.2015
High School Diploma -
Benjamin Banneker Academy
Similar Profiles
Martha HallMartha Hall
Office Administrator at Radcliff TV and AppliancesOffice Administrator at Radcliff TV and Appliances
Syed Israsr Ul-HassanSyed Israsr Ul-Hassan
Sales Manager at Brampton TV And AppliancesSales Manager at Brampton TV And Appliances
Rosy PaulinoRosy Paulino
Office Representative at Advisory TV & Radio Labs LLCOffice Representative at Advisory TV & Radio Labs LLC