Angel Castro
Coolidge,AZ
Summary
Customer-focused professional with a background in customer service roles known for delivering exceptional client support and maintaining high levels of customer satisfaction. Strong communication and problem-solving skills combined with the ability to handle multiple tasks simultaneously. Proven track record of improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cart Pusher
Walmart
Coolidge, AZ
05.2024 - Current
- Assisted customers with loading their purchases into their vehicles.
- Pushed carts from store entrance to designated areas in the store.
- Retrieved shopping carts from parking lots and other areas of the store premises.
- Maintained cart corrals ensuring all carts are present at all times.
Crew Member
Dairy Queen
Coolidge, AZ
07.2022 - 12.2024
- Resolved customer complaints in a professional manner.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Educated customers on menu items, product ingredients and nutritional values.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Adhered to health department regulations regarding food handling procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Representative
Vector Marketing Company
Mesa, AZ
05.2023 - 11.2024
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Maintained accurate records of all sales and prospecting activities.
- Identified opportunities for cross-selling additional products and services.
- Recognized opportunities for enhancing existing processes, leading to effective implementation of improvements.
- Performed market research to identify potential sales opportunities.
- Generated new sales leads through cold calling and networking activities.
- Organized client visits, presentations, product demonstrations and trade shows.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Negotiated pricing contracts with customers to maximize profits.
Education
High School Diploma -
Imagine Prep Coolidge
Coolidge, AZ05-2023
Skills
- Punctuality
- Complaint resolution
- Safety awareness
- Interpersonal communication
- Computer literacy
- Responsible
- Organization
- Attention to detail
- Fast learner
- Adaptability
- Multi-Tasking
- Continuous improvement
- Critical thinking
- problem solving
- Customer Service
- Time Management
- Strong Work Ethic
- Teamwork and Collaboration
- Positive Attitude
- Active Listening
- Flexible Schedule
Affiliations
Music Creation
Poetry
Learning new things
phycology
Staying active
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- CPR Certification American Heart Association 03/31/2023
References
References available upon request.
Timeline
Cart Pusher
Walmart
05.2024 - Current
Sales Representative
Vector Marketing Company
05.2023 - 11.2024
Crew Member
Dairy Queen
07.2022 - 12.2024
High School Diploma -
Imagine Prep Coolidge