Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zonia Cavazos

Fresno,CA

Summary

Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.

Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.

Overview

23
23
years of professional experience

Work History

Shift Manager

McDonald's
07.2023 - 05.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Baker

Avos Bakery
04.2019 - 01.2022
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Cashier

Ralph
06.2006 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Courtesy Clerk

Smart And Final
03.2002 - 09.2007
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.

Education

Hollywood High School
Hollywood, CA

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Energetic and enthusiastic
  • Employee training
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Punctual and reliable

Languages

Spanish
Native or Bilingual

Timeline

Shift Manager

McDonald's
07.2023 - 05.2025

Baker

Avos Bakery
04.2019 - 01.2022

Cashier

Ralph
06.2006 - 11.2018

Courtesy Clerk

Smart And Final
03.2002 - 09.2007

Hollywood High School

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