Angel Cedeno
Kissimmee,FL
Summary
Proactive Ride Attendant, Supervisor, and Manager with extensive experience in guest relations and team leadership. Specialized in efficient ride operations, resolving conflicts, and enhancing customer satisfaction through effective communication and problem-solving. Bringing strong skills in safety awareness, cleanliness maintenance, and equipment operation to advance in a new role.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Ride Attendant
Universal Studios
05.2022 - Current
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
Supervisor
Fort Bliss
10.2019 - 04.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Manager
Walmart
11.2010 - 09.2019
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Education
Fortis College
Orlando, FL 05.2013 - 05.2014
Skills
- Customer Service
- Safety awareness
- Cleanliness Maintenance
- Equipment Operation
- Guest Relations
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Ride Attendant
Universal Studios
05.2022 - Current
Supervisor
Fort Bliss
10.2019 - 04.2022
Fortis College
05.2013 - 05.2014
Manager
Walmart
11.2010 - 09.2019
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