Angel Chanthavong
Coral Springs,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Admin position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Administrative Manager
Restoration Xperts Inc
01.2019 - Current
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Manages Accounting in Quickbooks and Reconciling monthly statements
- Processing Insurance Claims and Mortgages
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Fostered strong relationships with external vendors/partners in order to negotiate favorable contract terms that benefitted both parties.
- Maximized organizational effectiveness by conducting regular audits of company policies and procedures, recommending necessary improvements as needed.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Server/Bartender
Seminole Casino Coconut Creek
10.2011 - 01.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
East Hartford High School
East Hartford, CT06.2011
Skills
- Customer Service Management
- Developing Policies and Procedures
- Office Supervision
- Resources Allocation
- Recordkeeping and Reporting
- Employee Onboarding
- Accounting Procedures
- Vendor Negotiations
- Account Reconciliation
- Meeting Coordination
- Business Administration
- Office Administration
- Workflow Planning
- Database Administration
- Data Management
- Bookkeeping
- Expense Reports
- Relationship Building
- Staff Management
- Credit and Collections
- Quickbooks
- Budgeting and Expense Monitoring
- HR Support
- Team Collaboration
- Office Management
- Calendar Management
Timeline
Administrative Manager
Restoration Xperts Inc
01.2019 - Current
Server/Bartender
Seminole Casino Coconut Creek
10.2011 - 01.2016
High School Diploma -
East Hartford High School
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