Angel Charboneau
Vinton,LA
Overview
3
3
years of professional experience
Summary
Manager’s Certification
Food Handlers
Work History
General Manager
Nice Guy Ricky’s/Tia Juanita’s
12.2021 - 05.2025
- Assisted in developing operational strategies to enhance efficiency and productivity.
- Supported daily management tasks, ensuring adherence to company policies and procedures.
- Collaborated with team members to maintain a positive work environment and high morale.
- Learned and implemented best practices for safety compliance and risk management.
- Engaged in training programs to improve leadership skills and operational knowledge.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Coordinated staff schedules to optimize resource allocation and meet organizational needs.
- Monitored inventory levels, assisting in supply chain management and order.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and polices.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
Stephen F. Austin State University
Nacogdoches, TXHigh School Diploma -
Starks High School
Starks LaAssociate of Applied Science -
Pasco Hernando Community College
Lakeland, FLSkills
Leadership and team building
Timeline
General Manager
Nice Guy Ricky’s/Tia Juanita’s
12.2021 - 05.2025
Stephen F. Austin State University
High School Diploma -
Starks High School
Associate of Applied Science -
Pasco Hernando Community College