Angel Charles-Roberts
Spring,TX
Summary
Experienced client relations professional, with a proven track record of success in resolving issues and providing excellent service. Adept at facilitating new projects with a results-driven mentality. Analytical thinker with a strong attention to detail. Versatile and adaptable to new concepts and technologies. Driven to achieve personal and professional growth.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner
Yuneek Tees
Spring, TX
11.2012 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Charity Event Organizer
The Red Ball
Spring, TX
05.2010 - 01.2013
- Performed face-to-face meetings to finalize contract for services and event details.
- Managed event logistics and operations.
- Inspected event facilities to confirm conformance to requirements.
- Coordinated with participating vendors during event planning.
Customer Service Representative
Travelers Insurance
Houston, TX
08.2003 - 11.2008
- Obtained Personal Lines Insurance License.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Customer Service Account Representative
AIG American General
Houston, TX
11.2000 - 02.2002
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high-volume accounts while maintaining exceptional attention to detail and accuracy.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
Education
No Degree - Business Administration
Lone Star College System
Spring, TX01.2009
Skills
- Information Technology
- Coaching and Mentoring
- Business Administration
- ETL processes
- Customer Relations
- Marketing
- Verbal and Written Communication
- Organizational Culture
- Strategic Thinking
- New Business Launch
- Google Analytics
- NoSQL Databases
Certification
Administrative Assistant Certificate
CompTIA ITF Certification
Google Project Management Certificate
Google IT Support Certificate
Timeline
Owner
Yuneek Tees
11.2012 - Current
Charity Event Organizer
The Red Ball
05.2010 - 01.2013
Customer Service Representative
Travelers Insurance
08.2003 - 11.2008
Customer Service Account Representative
AIG American General
11.2000 - 02.2002
No Degree - Business Administration
Lone Star College System