Angel Chavez
Canyon Country,CA
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing problems to provide timely solutions. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors, understanding their desires, and delivering tailored solutions that foster loyalty.
Overview
7
7
years of professional experience
Work History
Sales Associate
Macy's
11.2023 - 11.2024
- Established personal connections with customers, exceeding customer service expectations
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Built rapport with clients by providing quality customer service and problem solving
- Recommended products by asking questions to identify customer needs and inspiring purchases
- Offered options and solutions to customers to complete the sale
- Maintained department recovery standards, including selling floor and fitting rooms
- Delivered optimal merchandise execution presentation, ensured accurate merchandise pricing, and processed markdowns in a timely and accurate manner.
Customer Support Representative
1lss Inc MagBak
10.2021 - 04.2023
- Responding to customer emails pertaining to product questions/general inquiries/complaints
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Researching and analyzing current iPhone and Samsung models as new info needed to be acquired for current and future products being developed/made - as well as current software issues that were interfering with products
- Provided end of the month reports on how many replacements/exchanges were given as a way to pinpoint issues and resolve them
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Generated and reported the companies financials with each courier that was used to ship out our products (USPS and FedEx)
- Became apart of the Marketing/Recruitment Team for Social Media
- Searched and brought over 100 content creators to promote our products
- Provided end of the month reports on revenue generated through our content creators as well as pointed out which content creators were our largest contributors
- Responsible for paying out each and every content creator who received a percentage of sales generated through their special discount code or affiliate link every month
Food and Beverage Server
Hilton Garden Inn Valencia Six Flags
11.2019 - 03.2020
- Serviced guests with food and beverage requests in a timely, professional, and friendly manner
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times.
- Maintained cleanliness dining area, wait stations, and storerooms in accordance with food and safety standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed cashiering functions by closing checks and preparing end-of-day reports
Sales Associate
Reseda Feed & Saddlery Inc
01.2018 - 04.2019
- Providing general customer service
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helping delivery trucks with shipments to customers Restocking main store with product
- Cleaning the barn daily
- Unloading & loading of product shipments from suppliers
- Loading hay bales into customers vehicles
Education
College of the Canyons
Santa Clarita, CAundefined
Los Angeles Valley College
Van Nuys, CAundefined
North Hollywood High School
North Hollywood, CASkills
- Mathematics
- Cooperative in team settings
- Organized and detailed
- Interpersonal skills
- Customer Service
- Problem-Solving
Timeline
Sales Associate
Macy's
11.2023 - 11.2024
Customer Support Representative
1lss Inc MagBak
10.2021 - 04.2023
Food and Beverage Server
Hilton Garden Inn Valencia Six Flags
11.2019 - 03.2020
Sales Associate
Reseda Feed & Saddlery Inc
01.2018 - 04.2019
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Los Angeles Valley College
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North Hollywood High School
College of the Canyons