Alexandra Chavez
Frankfort,IL
Summary
Accomplished Certified Pharmacy Technician with a proven track record in retail and hospital settings enhancing pharmacy workflow and customer satisfaction through meticulous attention to detail and exceptional team collaboration. Skilled in HIPAA compliance and pharmacy operations, practiced at offering information to patients and communicating with healthcare professionals. Expert in customer service and providing excellent care that fosters positive patient relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Silver Cross Hospital
09.2021 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Stocked, labeled, and inventoried medication to keep accurate records.
Manager
Harry's
05.2013 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Certified Pharmacy Technician
CVS Pharmacy
03.2010 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
Education
High School Diploma -
Minooka Community High School
Minooka, ILScience
Moraine Valley Community College
Palos Hills, ILSkills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Customer service
- HIPAA
- Pharmacy and customer records management
- Processing payments
- Pharmacy law compliance
- Data entry
- Attention to detail
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Certified Pharmacy Technician
Silver Cross Hospital
09.2021 - Current
Manager
Harry's
05.2013 - 05.2024
Certified Pharmacy Technician
CVS Pharmacy
03.2010 - 09.2021
High School Diploma -
Minooka Community High School
Science
Moraine Valley Community College