Angel Chesney
Summary
Technical Account Manager with hands-on experience in software development and software solutions to support enterprise accounts. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior leadership and project level resources.
Overview
5
5
years of professional experience
Work History
Technical Account Manager - Cheers CRM
Epic Systems
07.2021 - Current
- Developed partnerships with key customer stakeholders to anticipate customer needs, optimize product usage with operational health in mind, and achieve strategic outcomes that drive customer success
- Lead multiple cross-role, cross-functional initiatives to design and support product metrics and KPI quality, drive customer adoption of strategically important features on the product roadmap, and shape customer relationships and engagement with the product
- Leveraged customer experience, industry knowledge, and technical skills to inform product development designs and strategies
Marketing and Communications Assistant
Crave Natural
06.2020 - 06.2021
- Studied market trends and reactions to promotional activities to propose strategic adjustments
- Performed targeted research and outreach to successfully establish relationships with new investors
- Enhanced Crave Natural's online presence through social media management and content creation
- Wrote engaging and successful marketing and packaging copy
Graphic Design and Communications Intern
Debate It Forward
06.2020 - 08.2020
- Managed social media accounts to drive growth and enhance brand reputation
- Managed local community outreach and communication strategy
- Developed original, visually appealing designs for digital and print media and marketing materials
External Affairs Intern
Providence Englewood Charter School
06.2019 - 12.2019
- Developed and strengthened community partnerships to support public relations and organization objectives
- Managed existing Donor, Sponsor, and Alumni engagement and programs
- Managed social media accounts, increasing visibility in the local community and strengthening online presence
- Coordinated logistics for community events
- Created high quality digital and print media content for social media and marketing purposes
Education
Bachelor of Arts - Philosophy And Visual Arts
University of Chicago
Chicago, ILSkills
- Customer Relationship Management (CRM)
- Relationship building and management
- Program management expertise
- Written Communication
- Software Development
- Project Management
Timeline
Technical Account Manager - Cheers CRM
Epic Systems
07.2021 - Current
Marketing and Communications Assistant
Crave Natural
06.2020 - 06.2021
Graphic Design and Communications Intern
Debate It Forward
06.2020 - 08.2020
External Affairs Intern
Providence Englewood Charter School
06.2019 - 12.2019
Bachelor of Arts - Philosophy And Visual Arts
University of Chicago