Angel Cintron
Suitland,MD
Summary
Flow team leader with 20 years of experience in inventory management and process improvement. Proven track record in enhancing team performance and customer satisfaction through effective communication and conflict resolution skills. US Navy war veteran bringing strong leadership and operational expertise to diverse environments.
Overview
21
21
years of professional experience
Work History
Flow Team Leader
Wholefoods Market
Hyattsville, Maryland
09.2005 - 04.2026
- Led daily operations for the flow team to ensure efficient product movement.
- Coordinated team schedules to optimize staffing and workflow during peak hours.
- Managed team of 10-15 members, providing daily guidance and support to enhance team effectiveness.
- Trained new employees on safety procedures and operational best practices.
- Implemented process improvements to enhance efficiency in product selection and staging.
- Developed and implemented process improvement initiatives to enhance efficiency of the flow team.
- Established routines and workflows to drive efficiency and productivity.
- Created weekly and monthly plans for the flow team based on changing business needs.
- Analyzed operational data to identify areas for performance, quality, and productivity enhancements.
- Evaluated overall performance of the flow team against established benchmarks.
- Implemented quality control measures to ensure accuracy of work outputs.
- Maintained accurate records of employee attendance, performance reviews and disciplinary actions.
- Conducted regular team meetings to communicate updates and encourage feedback.
- Assigned tasks to team members based on their individual strengths and abilities.
- Collaborated with departments (Meat, Produce & Specialty) to ensure all orders were correct for incoming product.
- Coordinated efforts between departments to facilitate smooth transition from one phase of production to another.
- Monitored daily production activities, ensuring that targets were met and all tasks were completed on time.
- Responded promptly to customer inquiries regarding product availability or delivery times.
- Resolved customer inquiries related to product selection.
- Participated in recruitment activities such as interviewing potential candidates.
- Provided feedback on employee performance during appraisals.
- Investigated customer complaints related to product quality or service issues.
- Resolved conflicts between staff members through effective communication strategies.
- Prepared reports outlining current status of projects, highlighting any issues or delays.
- Unloaded Trucks to receive and Flow Select all new merchandise and items.
- Prioritized customer needs to promote high level of service.
- Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.
- Prepared and packed customer orders for shipment using appropriate materials.
- Broke down shipping materials and placed boxes and debris in correct waste receptacles.
- Monitored compliance with company policies and safety regulations.
- Adhered to safety regulations, operating procedures and quality standards.
- Enforced business culture of ethical conduct, compliance and safety to protect guests and employees.
- Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Adhered to safety regulations, operating procedures and quality standards.
- Enforced business culture of ethical conduct, compliance and safety to protect guests and employees.
- Assessed frozen and refrigerated items and disposed of products that had exceeded expiration dates.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Crosby High School
Waterbury, CT06-1989
Skills
- Inventory management
- Process optimization
- Quality assurance
- Safety compliance
- Food safety standards
- Leadership skills
- Training and development
- Customer service
- Time management
- Task prioritization
- Collaboration across departments
- Conflict resolution
- Communication skills
- Physical strength
Timeline
Flow Team Leader
Wholefoods Market
09.2005 - 04.2026
High School Diploma -
Crosby High School