ANGEL CLAYTON
San Pedro,CA
Summary
Dedicated 911 Dispatcher offering 10+ years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Extensive training in Police Dispatch protocol and CAD protocols.
Knowledgeable about dispatch procedures and policies.
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
18
18
years of professional experience
Work History
Police/Fire Dispatcher
South Bay Regional Public Communications Authority
09.2024 - Current
- Reduced risks and emergency response issues by observing public safety field units.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
911 Public Safety Telecommunicator
Tucson Police Department
02.2023 - 07.2024
- Received public emergency and non-emergency calls and supervised response prioritization to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments
- Assessed emergency requests and made quick judgment calls to determine appropriate action
- Provided on-the-job training and coaching to develop new dispatchers
- Offered friendly and efficient service to customers, handled challenging situations with ease
911 Operator
San Antonio Police Department
03.2016 - 08.2021
- Routed calls to police, fire, and ambulance service to meet individual call needs
- Proved successful working within tight deadlines and a fast-paced environment
- Followed established protocols for professional handling of emergency situations
- Maintained a high level of organizational accuracy while handling multiple projects simultaneously, showcasing a strong ability to manage and prioritize tasks in a fast-paced environment
- Collaborated closely with first responders, playing a crucial role in coordinating emergency actions, and supporting the local community during critical incidents
Assistant Manager
Wootz Asian Cuisine/Gaming Center
04.2010 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Leasing Agent
BG Staffing
09.2009 - 03.2010
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Performed background, reference, and credit checks as part of screening process of prospective tenants
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Distributed and followed up on tenant renewal notices
Security Officer
Securitas Security Services USA
10.2007 - 08.2008
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
High School Diploma -
Penn Foster Career School
06-2014
Skills
- Assisted Living Administrator Level One Certification
- Texas Assisted Living Manager’s Regulations Certification
- NCIC - National Crime Information Center
- CJIS - Criminal Justice Information Center
- ACIC - Arizona Crime Information Center
- TCIC - Texas Crime Information Center
- CPR & First Aid Adult & Child Certification
- AED & Basic Life Support Certification
- Computer-aided dispatch
- Emergency response coordination
- Crisis intervention
Languages
English
Native or Bilingual
Timeline
Police/Fire Dispatcher
South Bay Regional Public Communications Authority
09.2024 - Current
911 Public Safety Telecommunicator
Tucson Police Department
02.2023 - 07.2024
911 Operator
San Antonio Police Department
03.2016 - 08.2021
Assistant Manager
Wootz Asian Cuisine/Gaming Center
04.2010 - 01.2016
Leasing Agent
BG Staffing
09.2009 - 03.2010
Security Officer
Securitas Security Services USA
10.2007 - 08.2008
High School Diploma -
Penn Foster Career School
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