Angel Coach
Sugar Land,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seeking opportunities working in a role that is people oriented and focused on service, support and advocacy.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Sales Associate
Home Depot
Sugar Land, TX
06.2024 - Current
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
Patient Access Representative
Memorial Hermann
Houston, TX
09.2023 - Current
- Verified insurance coverage for services provided by the facility.
- Ensured accuracy of all data entered into computer system.
- Created new patient accounts in EMR system as needed.
- Answered phones promptly in a professional manner.
- Verified demographics and insurance information to register patients in computer system.
Patient Service Representative
Childrens Hospital of Philadelphia Primary Care
West Chester, PA
09.2022 - 08.2023
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Processed referrals from primary care physicians to specialists for further treatment or evaluation.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
Cashier
Wegmans Supermarket
Malvern, PA
07.2022 - 08.2023
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Patient Service Representative
Lankenau Hospital, Main Line Health System
Wynnewood, PA
05.2022 - 08.2022
- Greeted patients upon arrival and directed them to the appropriate area.
- Provided customer service by answering patient questions and addressing concerns.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Assisted with scheduling follow-up appointments according to provider availability.
- Adhered to HIPAA regulations when handling confidential patient information.
- Provided support with various tasks such as scheduling tests, ordering supplies.
Scheduler
University Hospital Neurosciences Augusta Back
Augusta, Georgia
12.2021 - 04.2022
- Provided customer service by answering patient questions and addressing concerns.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned documents into electronic health record system as needed.
- Performed administrative duties such as filing, faxing, photocopying.
- Assisted with scheduling follow-up appointments according to provider availability.
- Scheduled patient appointments and procedures.
Customer Service Banker
Webster Bank
Waterbury, CT
04.2020 - 09.2021
- Provided customer service to bank patrons by answering questions about products and services.
- Resolved customer complaints in a timely manner by identifying the issue, researching possible solutions, selecting the best solution, and implementing it.
- Performed cashier duties including counting money, processing check deposits, issuing cash advances, and reconciling daily transactions.
- Identified opportunities to cross-sell bank products and services to existing customers based on their needs.
- Educated customers on how to use digital banking platforms such as mobile apps or internet banking portals.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed special services for customers, ordering bank cards and checks.
Bank Teller
Wells Fargo
North Augusta, SC
10.2019 - 04.2020
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Performed cash handling duties including counting currency, coins and checks.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Researched customer inquires regarding their accounts using internal banking systems.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Fiber Customer Support Analyst
Verizon Communications Inc
Pittsburgh, PA
11.1998 - 10.2018
- Provided technical assistance and customer service to clients utilizing fiber-optic networks.
- Assisted customers with troubleshooting issues related to the installation, configuration, and maintenance of their network equipment.
- Conducted hardware and software diagnostics tests to identify problems and provided solutions accordingly.
- Provided guidance to customers on how to use their fiber-optic network systems more effectively.
Education
Associate of Science - Administrative Assistance And Secretarial Science
Robert Morris University
Coraopolis, PA08-1988
Certification
- December 2015 to February 2019 Elected to Farrell Area School Board of Directors
- Mental Health First Aid (MHFA) Certification - National Council for Behavioral Health. 04-24-2023
Timeline
Sales Associate
Home Depot
06.2024 - Current
Patient Access Representative
Memorial Hermann
09.2023 - Current
Patient Service Representative
Childrens Hospital of Philadelphia Primary Care
09.2022 - 08.2023
Cashier
Wegmans Supermarket
07.2022 - 08.2023
Patient Service Representative
Lankenau Hospital, Main Line Health System
05.2022 - 08.2022
Scheduler
University Hospital Neurosciences Augusta Back
12.2021 - 04.2022
Customer Service Banker
Webster Bank
04.2020 - 09.2021
Bank Teller
Wells Fargo
10.2019 - 04.2020
Fiber Customer Support Analyst
Verizon Communications Inc
11.1998 - 10.2018
Associate of Science - Administrative Assistance And Secretarial Science
Robert Morris University