Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Angel Collins

wyanodotte,MI

Summary

Proficient Transportation Specialist adept at overseeing daily transportation with demonstrated success in achieving targets and delivering efficient, accurate service. Good planner with excellent conflict resolution and prioritization skills. Seeking a permanent position with room for growth. professional with many years of experience in forestry and offering dedicated work ethic. Track record of reliable attendance and attention to detail. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction. Deadline-minded Sales Coordinator with knack for establishing lucrative relationships with customers. Highly focused on delivering excellent service and support in busy settings. Experience developing and executing strategies designed to maximize profitability. Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.

Overview

16
16
years of professional experience

Work History

Inbound Sales Representative

National Trails Parks and Recreation
Livonia, MI
04.2024 - Current
  • Responded to customer inquiries via phone, email and chat.
  • Identified customer needs and recommended products accordingly.
  • Provided accurate information regarding product features, pricing and availability.
  • Assisted customers with placing orders over the phone or online.
  • Processed payments, refunds and exchanges quickly and efficiently.
  • Built strong relationships with customers through excellent service delivery.
  • Resolved customer complaints in a timely manner to ensure satisfaction.
  • Analyzed market trends to identify potential new business opportunities.
  • Developed creative strategies for upselling and cross-selling products and services.
  • Collaborated with marketing team to create promotional campaigns for customers.
  • Monitored competitor activities to stay ahead of competition in the market.
  • Participated in regular training sessions on sales techniques and best practices.
  • Conducted follow-up calls to existing customers to ensure satisfaction levels.
  • Generated monthly reports on sales performance metrics such as revenue growth.
  • Attended trade shows, conferences and other events to promote company's products.
  • Contributed ideas for improving customer service processes and procedures.

Senior Reservation Specialist

Trinity Transportation
Wyandotte, MI
09.2008 - 04.2024
  • Assisted customers with booking reservations for travel services.
  • Provided cost estimates for various travel packages to meet customer needs.
  • Created detailed reports of all reservations made on a daily basis.
  • Performed data entry into reservation system and updated customer information as needed.
  • Responded promptly to customer inquiries via phone and email in a professional manner.
  • Researched and resolved customer complaints related to bookings and cancellations.
  • Processed payments for bookings using credit card processing systems.
  • Generated invoices for completed reservations and sent them to customers electronically or by mail.
  • Reviewed existing reservations regularly to identify potential problems before they arose.
  • Utilized problem solving skills to resolve any issues that did arise quickly and efficiently.
  • Adhered to company procedures when making changes or cancelling reservations.
  • Provided guidance and advice on travel plans when requested by customers.
  • Cross-checked all reservation details prior to completion to ensure accuracy.
  • Followed up with clients after their trip was complete to confirm satisfaction with service received.
  • Recommended upgrades or additional services based on customer preferences.
  • Ensured compliance with applicable laws regarding safety regulations in the travel industry.
  • Researched and resolved customer issues.
  • Made reservations for customers and accurately entered personal information into computer system.
  • Communicated with customers regarding concerns, inquiries and complaints.
  • Took credit card payments over phone and in person.
  • Relayed information on availability, pricing and discounts to customers.
  • Assisted customers via phone by providing confirmations, answering questions and offering general information.
  • Verified guest information and payment options ensuring accuracy and completeness.

Education

High School Diploma -

Willow Run High School
Ypsilanti, MI
05-1996

Skills

  • Inbound sales
  • High-volume call centers
  • Direct selling
  • Solutions planning
  • Persuasive Communication
  • Cold-calling
  • Sales Training
  • Customer Relationship Building
  • Brand Awareness
  • Objection handling
  • Inbound Call Management
  • Closing skills
  • Call handling
  • Email Communication
  • Data entry skills
  • Knowledgebase software
  • Sales
  • Sales Reporting
  • Database entry
  • Product Knowledge
  • Payment processing expertise

Affiliations

  • Going to the gym helps keep me focused.
  • Taking my dog for a walk daily is always a joy.

Accomplishments

  • Was nominated for the Rose Award.

Timeline

Inbound Sales Representative

National Trails Parks and Recreation
04.2024 - Current

Senior Reservation Specialist

Trinity Transportation
09.2008 - 04.2024

High School Diploma -

Willow Run High School

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Angel Collins