Angel Colon
Bridgeport,CT
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
17
17
years of professional experience
Work History
Senior Lead Shipment
Old Navy, Gap
06.2021 - 10.2023
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Identified stock imperfections, assigned grades, and noted production concerns based on regular inspections.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Shift Leader
Dunkin Donuts
11.2019 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Certified Nursing Assistant
New England Pediatric Care
05.2014 - 06.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Mental Health Technician
Health And Education Services
07.2010 - 09.2014
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Organized recreational activities to assist in patient recovery.
- Took and monitored vital signs, administered medications, and managed patient behavior.
Package Sorter
UPS Freight
08.2006 - 03.2009
- Proved successful working within tight deadlines and a fast-paced environment.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Operated mail processing machine to sort and package incoming and outgoing mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed incoming and outgoing mail in accordance with postal regulations.
Education
GED -
Shriver Job Corps
Devens, MA06.2005
CNA License - Certified Nursing Assistant
Shriver Job Corps
Devens, MA08.2004
Skills
Detail oriented, strong organizational skills with ability to carry out tasks with minimal ● supervision Proven ability to work effectively with diverse personalities in a tactful, decisive, and ● resourceful manner
Languages
Spanish
Full Professional
Timeline
Senior Lead Shipment
Old Navy, Gap
06.2021 - 10.2023
Shift Leader
Dunkin Donuts
11.2019 - 07.2021
Certified Nursing Assistant
New England Pediatric Care
05.2014 - 06.2016
Mental Health Technician
Health And Education Services
07.2010 - 09.2014
Package Sorter
UPS Freight
08.2006 - 03.2009
GED -
Shriver Job Corps
CNA License - Certified Nursing Assistant
Shriver Job Corps