Angel Colon
Parsippany
Summary
Dynamic and results-driven professional with extensive experience at Costco Wholesale, excelling in warehouse operations and safety awareness. Proven ability to enhance efficiency through communication and teaching while fostering teamwork and maintaining a positive work culture. Skilled in management and committed to achieving operational excellence.
Overview
19
19
years of professional experience
Work History
Forklift Driver
Costco Wholesale
02.2025 - Current
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Participated in routine safety training sessions to stay current on best practices within the industry.
Center Manager
Costco Wholesale Corp
11.2024 - 02.2025
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Hardlines Manager
Costco Wholesale Corp
07.2022 - 11.2024
- Developed strong relationships with vendors, ensuring timely deliveries and consistent product availability.
- Managed daily operations within the hardlines division, overseeing staff scheduling, training, and performance evaluations.
- Enforced safety protocols within the hardlines department to ensure compliance with company policies and regulatory requirements.
- Coordinated seasonal merchandise transitions smoothly while adhering closely to deadlines.
- Supported overall company initiatives by participating actively in store-wide initiatives and events.
- Led a cross-functional team to drive improvements in product presentation, leading to enhanced store appearance and customer experience.
- Optimized store layout for improved traffic flow, creating an organized shopping environment for customers.
- Increased employee engagement through regular coaching sessions and career development opportunities, fostering a positive work environment.
- Improved hardlines department performance by implementing effective inventory management strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Foods Manager
Costco Wholesale Corp
04.2017 - 07.2022
- Managed daily operational tasks such as staff scheduling, budgeting, ordering supplies, and quality assurance checks.
- Reduced food waste by closely monitoring inventory levels and adjusting purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Temporary Merch Manager
Costco Wholesale Corp
12.2019 - 08.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Center Manager
Costco Wholesale Corp
04.2016 - 04.2017
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Improved team morale and cohesiveness by initiating regular team-building activities.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Night Manager
Costco Wholesale Corp
07.2015 - 04.2016
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Trained and mentored new and existing staff to achieve best practices.
- Created nightly shift task lists to assign duties to each employee.
- Enhanced team performance by providing regular training and promoting a positive work environment.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Improved guest satisfaction by efficiently managing night operations and promptly addressing customer concerns.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Built constructive working relationships to aid staff loyalty, motivation and productivity.
- Managed staff scheduling, adhering to budget constraints while maintaining excellent service levels during high occupancy periods.
Foods/Hardlines Supervisor
Costco Wholesale Corp
12.2014 - 07.2015
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Enhanced store safety standards by conducting regular inspections and promptly addressing potential hazards.
- Drove continuous improvement within the hardlines department by identifying areas of opportunity and implementing targeted action plans.
- Led staff training initiatives to ensure consistent knowledge of company policies, procedures, and products among the hardlines team.
- Supported sales floor activities during peak seasons or high-traffic times, demonstrating adaptability in various roles as needed for optimal store function.
- Increased sales performance by implementing effective merchandising strategies and maintaining visually appealing displays.
- Improved customer satisfaction by providing exceptional service and addressing customer inquiries promptly.
Forklift Driver
Costco Wholesale Corp
08.2012 - 12.2014
- Loaded and unloaded trucks with precision, minimizing damage to products during transport.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Safely transported valuable goods while adhering to safety protocols and procedures.
- Improved warehouse efficiency by expertly operating forklifts to move, stack, and organize materials.
- Handled multiple tasks simultaneously to maximize work efficiency.
- Located proper slots on storage racks and set pallets in place with forklift.
- Contributed to a positive workplace culture by demonstrating strong teamwork skills and consistently displaying a professional attitude.
- Assisted with inventory management tasks for optimal space utilization and product accessibility.
- Communicated with floor managers to determine merchandise placement.
Front End Supervisor
Costco Wholesale Corp
03.2011 - 08.2012
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Cashier
Costco Wholesale Corp
09.2010 - 03.2011
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Gas Station Attendant
Costco Wholesale Corp
01.2006 - 09.2010
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Seasonal Assistant
Costco Wholesale Corp
12.2006 - 12.2006
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2002
Skills
- Loading and unloading
- Shipping and receiving
- Warehouse safety
- Warehouse operations
- Safety awareness
- Forklift inspection
- Stock rotation
Timeline
Forklift Driver
Costco Wholesale
02.2025 - Current
Center Manager
Costco Wholesale Corp
11.2024 - 02.2025
Hardlines Manager
Costco Wholesale Corp
07.2022 - 11.2024
Temporary Merch Manager
Costco Wholesale Corp
12.2019 - 08.2020
Foods Manager
Costco Wholesale Corp
04.2017 - 07.2022
Center Manager
Costco Wholesale Corp
04.2016 - 04.2017
Night Manager
Costco Wholesale Corp
07.2015 - 04.2016
Foods/Hardlines Supervisor
Costco Wholesale Corp
12.2014 - 07.2015
Forklift Driver
Costco Wholesale Corp
08.2012 - 12.2014
Front End Supervisor
Costco Wholesale Corp
03.2011 - 08.2012
Cashier
Costco Wholesale Corp
09.2010 - 03.2011
Seasonal Assistant
Costco Wholesale Corp
12.2006 - 12.2006
Gas Station Attendant
Costco Wholesale Corp
01.2006 - 09.2010
High School Diploma -
Passaic High School
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