Angel Conejo
Sacromento
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Steve's Pizza
Folsom
08.2023 - Current
- Ensured compliance with industry regulations and company policies.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Provided leadership during times of organizational change or crisis situations.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Shift Manager
Burger King
Citrus Heights
02.2021 - 08.2023
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Analyzed sales data to identify trends and areas for improvement.
- Resolved conflicts between staff members in a professional manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured compliance with food safety regulations and quality standards.
- Inspected work areas regularly for cleanliness and organization standards.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Investigated customer complaints regarding merchandise quality or availability promptly.
Education
High School Diploma -
San Juan High School
Citrus Heights, CA06-2021
Skills
- Regulatory compliance
- Budget management
- Customer service
- Vendor management
- Employee training
- Sales analysis
- Crisis management
- Team leadership
- Negotiation
- Decision-making
- Risk management
- Work prioritization
- Relationship building
- Performance management
- Policy implementation
- Problem-solving abilities
Certification
- ServSafe Food Manager Certifcation
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Manager
Steve's Pizza
08.2023 - Current
Shift Manager
Burger King
02.2021 - 08.2023
High School Diploma -
San Juan High School
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