ANGEL CONTRERAS
Los Angeles,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every consumer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Athlete
NIKE, Inc.
Los Angeles
03.2019 - Current
- Engage consumers and provide them with the right product utilizing customer service skills.
- Cultivated a positive work environment to aid in achieving sales, service, organization,profitability goals, and customer satisfaction.
- Developed strong customer relationships to enhance the quality of journey experiences.
- Successfully lead and clearly articulate store specific product presentation decision based on business needs and past seasonal trends and data.
- Onboarded and trained the new hires on all stockroom policies and procedures, visual merchandising standards, styling, SNR processes.
- Lead, inspired, and elevated all levels of leaders and athletes within the store.
- Supported management team consistently to improve store performance and reach store sales and service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Sales Associate / Part-time Assistant Manager
Big 5 Sporting Goods
Los Angeles
09.2014 - 03.2019
- Maintain constant cordial presence to build a relationship with consumers for quality service
- Exercise product knowledge of various sports and recreational activities
- Adhered to company initiatives and achieved established goals.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assist store with opening/closing duties, merchandise shipment, and inventory.
- Operated Point of Sales Systems accurately and efficiently.
- Developed promotional strategies to increase sales volume.
Education
BACHELOR OF ARTS – COMMUNICATION STUDIES -
California State University of Long Beach
06-2020
ASSOCIATE DEGREE TRANSFER – COMMUNICATION STUDIES -
Santa Monica College
12.2017
Skills
- Excellent communication and interpersonal skills specific to the job
- Innovative problem-solving skills and team player
- Strong social media presence and internet abilities including but not limited to working with Microsoft Word and Powerpoint
- Competent in fast-paced environments
- Bilingual in English and Spanish, written and spoken
- Cultural Competency
References
References (available upon request)
Timeline
Athlete
NIKE, Inc.
03.2019 - Current
Sales Associate / Part-time Assistant Manager
Big 5 Sporting Goods
09.2014 - 03.2019
BACHELOR OF ARTS – COMMUNICATION STUDIES -
California State University of Long Beach
ASSOCIATE DEGREE TRANSFER – COMMUNICATION STUDIES -
Santa Monica College