At Black Palette, I maintained an organized and professional front desk, ensuring smooth daily operations and efficient scheduling for multiple tattoo artists. I greeted every client with warmth and helped guide them through the booking and consent process with clarity and professionalism. I consistently upsold tattoos by recommending larger pieces, detailed add-ons, and premium time slots, helping increase overall sales. I also promoted aftercare products and merchandise, often exceeding daily sales targets. My attention to detail helped minimize scheduling errors and improved artist-client flow throughout the day. I worked closely with the artists to understand their style, which allowed me to confidently match clients with the right artist. I helped create a welcoming, chill environment that kept clients coming back and leaving great reviews.