Angel Cortes
Tucson,AZ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs.
Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
CLS LOGISTICS (MARTINEZ GROUP)
09.2018 - 05.2022
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed employee evaluations, and contract details.
- Formulated policies and procedures to streamline operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Administrative Manager
MARTINEZ GROUP (CUSTOM BROKERS/WAREHOUSE)
11.2011 - 08.2018
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Verified customer information for orderly, up-to-date online systems.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Met department budgets by monitoring and reporting on office expenses.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Created reports, presentations and other materials for executive staff Built and managed processes for tracking and monitoring department performance.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Administrative Manager
GAMAS GROUP (CUSTOM BROKERS/WAREHOUSE/FREIGHT)
09.2003 - 08.2011
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Greeted visitors, employees and clients politely and professionally for excellent reception service.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated office events, seminars and meetings for staff and clients.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Created reports, presentations and other materials for executive staff.
- Identified opportunities to streamline processes and improve office operations and efficiency
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
BBA - Business Administration
INSTUTUTO TECNOLOGICO DE NOGALES
NOGALES, SONORA,MEXICO06.1991
Skills
- New Business Development
- Budgeting and Cost Control
- Administrative Skills
- Coaching and Mentoring
- Strategic Planning
- Staff Management
- Human Resources Leadership
- Problem Resolution
- Event Management
- Purchasing and Planning
- Leadership
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
General Manager
CLS LOGISTICS (MARTINEZ GROUP)
09.2018 - 05.2022
Administrative Manager
MARTINEZ GROUP (CUSTOM BROKERS/WAREHOUSE)
11.2011 - 08.2018
Administrative Manager
GAMAS GROUP (CUSTOM BROKERS/WAREHOUSE/FREIGHT)
09.2003 - 08.2011
BBA - Business Administration
INSTUTUTO TECNOLOGICO DE NOGALES
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