Angel Costa
Rockdale
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management. Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Energetic professional with 20 years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
30
30
years of professional experience
Work History
Team Lead
club carwash
Pfluggerville
10.2022 - Current
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Collaborated with management team to implement new work procedures or policies.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Rotated through series of different stations based on team needs.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
Front Desk
Sunburst Rv Resort
Milton
07.2021 - 10.2022
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with management team to implement new work procedures or policies.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Followed staffing strategies to achieve production goals.
- Rotated through series of different stations based on team needs.
- Documented production levels and materials used to keep management informed.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Worked closely with shipping, warehouse and other personnel to coordinate movements and keep workflows smooth.
- Conducted thorough quality checks to verify conformance to specifications.
- Created and distributed monthly, quarterly and annual reports to management regarding performance.
- Gathered business requirements from users to convert to technical requirements.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Reviewed completed work to verify consistency, quality and conformance.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Completed daily quality assurance duties to provide feedback for improvements.
- Maintained daily inventory to facilitate successful material distribution.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Helped mitigate and resolve data issues by analyzing situation and implementing appropriate solutions.
Production Worker
Walmart
Milton
06.2019 - 04.2022
- Kept operations area neat and orderly to minimize obstacles.
- Sorted and packaged products to prepare for processing or shipment.
- Set up and operated production equipment according to daily work orders and safety procedures.
- Examined final products for conformance with quality and design standards.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Set up and operated production machinery according to company's specific standards and protocols.
- Unloaded and sorted products and transported items to proper locations.
- Analyzed work orders to determine type and quantity of materials needed for each production batch.
- Attended regular training sessions to increase machine operating skills.
- Recorded inspection results after production runs.
- Weighed and loaded orders according to project specifications.
- Oversaw inventory and counts and performed periodic spot checks to verify outgoing orders.
- Operated trucks, forklifts and lifts following safety protocols to minimize accidents.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Produced quality products by palletizing, packaging and assembling finished items.
- Monitored production line, watching for pile-ups or jams.
- Met or exceeded target for on-time customer shipments.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Set up and operated production machinery according to specific standards and protocols of company.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Measured and weighed items to meet quality standards and prevent waste.
- Separated products according to weight, grade and size of material to produce final product.
- Used hand trucks and forklifts to unload, load and transport items.
- Sorted product components on work tables to maintain maximum organization and productivity.
Production Worker
Walmart
Monett
12.2016 - 06.2019
Certified Medical Assistant
Countryside Assisted Living
Monett
07.2013 - 12.2016
Live in Aide
Visiting Angels Home Care
Bartlesville
06.2012 - 02.2013
Certified Medication Aide
Countryside care Facility
Monett
01.2005 - 02.2012
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Assessed patient needs in response to medications.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Monitored vital signs during medication administration to quickly identify complications.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Administered scheduled drugs, including Insulin and Narcotics under direct supervision of licensed nurse.
- Administered scheduled drugs, including insulin and Narcotics under direct supervision of licensed nurse.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Initiated oxygen and administered life-saving drugs in emergency situations.
- Assisted patients with personal care to alleviate burden on family members.
- Interacted with patients through games and fun activities to boost mood and improve overall memory.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Planned optimal meals based on established nutritional plans.
- Obtained, recorded and reported patient vital signs for medication administration.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
- Prevented spread of infection by consistent hand washing, universal precautions and special isolation procedures.
- Assisted with transferring residents in and out of wheelchairs and adaptive equipment.
- Promoted clean and sanitary environment by maintaining department equipment.
- Received supply of ordered medications to apportion, mix or assemble drugs for administration to patient.
- Reduced errors by hand-counting controlled medications, accurately measuring liquids and reconstituting antibiotics.
- Monitored residents with self-administered medications and reported deviation from plans of care to licensed or registered nurse.
- Researched medications to better understand properties and interactions with other drugs.
- Performed wellness observations, documenting side effects for clinical follow-up.
- Monitored expiration of medications and medical supplies through expiration Dates and medication changes.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
Certified Medical Assistant
Joplin Residental
Joplin
06.1996 - 08.2001
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Measured vital signs and took medical histories to prepare patients for examination.
- Responded to patient callbacks and phone-in prescription refill requests.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Education
High School Diploma -
Inman High School
Inman, KS05.1995
CNA - Geriatric Nursing
Hutchinson Community College
Hutchinson, KS01.1995
Timeline
Team Lead
club carwash
10.2022 - Current
Front Desk
Sunburst Rv Resort
07.2021 - 10.2022
Production Worker
Walmart
06.2019 - 04.2022
Production Worker
Walmart
12.2016 - 06.2019
Certified Medical Assistant
Countryside Assisted Living
07.2013 - 12.2016
Live in Aide
Visiting Angels Home Care
06.2012 - 02.2013
Certified Medication Aide
Countryside care Facility
01.2005 - 02.2012
Certified Medical Assistant
Joplin Residental
06.1996 - 08.2001
High School Diploma -
Inman High School
CNA - Geriatric Nursing
Hutchinson Community College