Overview
Work History
Education
Skills
Timeline
Generic

Angel Coulter

Soddy,TN

Overview

11
11
years of professional experience

Work History

Lead Thrift Store Manger

Northside Neighborhood House
Chattanooga, TN
09.2019 - Current
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Maintained cleanliness in the store by delegating tasks among team members.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Managed daily operations, including scheduling, budgeting, merchandising, sales strategies, and inventory control.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.

Store Manager

Dollar General Store
Sale Creek, TN
05.2013 - 09.2019
  • Delegated work to staff, setting priorities and goals.
  • Managed daily banking activities such as deposits and withdrawals.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Ensured compliance with safety regulations and company policies.
  • Recruited, trained and supervised new employees.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Resolved customer complaints in a timely manner.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Updated and maintained store signage and displays.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Updated POS system with new products and promotional offers.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Monitored inventory levels and placed orders to restock shelves.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Understood and followed oral and written directions.
  • Planned and completed group projects, working smoothly with others.

Education

GED -

Rhea County High School
Evensville, TN

Skills

  • Shift Scheduling
  • Project Management
  • Report Generation
  • Payroll Management
  • POS Systems
  • Risk Management
  • Store Operations Oversight
  • Customer Service Management
  • Loss Prevention
  • Store Merchandising
  • Promotional Planning
  • Operations Management
  • Supply Ordering
  • Employee Training
  • Talent Recruitment
  • Team Development
  • Retail Inventory Management
  • Accurate Cash Handling
  • Bank and Safe Deposits
  • Sales Professional
  • Customer Relations
  • Process Improvements
  • Store Opening and Closing

Timeline

Lead Thrift Store Manger

Northside Neighborhood House
09.2019 - Current

Store Manager

Dollar General Store
05.2013 - 09.2019

GED -

Rhea County High School

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Angel Coulter