Angel Coulter
Soddy,TN
Overview
11
11
years of professional experience
Work History
Lead Thrift Store Manger
Northside Neighborhood House
Chattanooga, TN
09.2019 - Current
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delegated work to staff, setting priorities and goals.
- Monitored employee performance and identified performance gaps for corrective action.
- Provided exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Maintained cleanliness in the store by delegating tasks among team members.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Managed daily operations, including scheduling, budgeting, merchandising, sales strategies, and inventory control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Store Manager
Dollar General Store
Sale Creek, TN
05.2013 - 09.2019
- Delegated work to staff, setting priorities and goals.
- Managed daily banking activities such as deposits and withdrawals.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Updated and maintained store signage and displays.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Monitored employee performance and identified performance gaps for corrective action.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated POS system with new products and promotional offers.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed orders to restock shelves.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
Education
GED -
Rhea County High School
Evensville, TNSkills
- Shift Scheduling
- Project Management
- Report Generation
- Payroll Management
- POS Systems
- Risk Management
- Store Operations Oversight
- Customer Service Management
- Loss Prevention
- Store Merchandising
- Promotional Planning
- Operations Management
- Supply Ordering
- Employee Training
- Talent Recruitment
- Team Development
- Retail Inventory Management
- Accurate Cash Handling
- Bank and Safe Deposits
- Sales Professional
- Customer Relations
- Process Improvements
- Store Opening and Closing
Timeline
Lead Thrift Store Manger
Northside Neighborhood House
09.2019 - Current
Store Manager
Dollar General Store
05.2013 - 09.2019
GED -
Rhea County High School