Angel Cuffel
Little Rock,AR
Summary
Accomplished Director of Business Development at Patient Guide Solutions, adept in key account management and team collaboration, significantly increased client base through innovative strategies. Expert in vendor management and operational efficiency, I led transformative initiatives, boosting productivity and customer satisfaction.
Skilled Business Development leader offering 14 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Management and Business Development.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director of Business Development
Patient Guide Solutions (previously PatientPoint)
02.2010 - Current
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Conducted comprehensive market research studies to identify untapped opportunities for growth within the industry landscape.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
Director of Project Management and Onboarding
PatientPoint
01.2018 - 01.2023
- Elevated team productivity levels with regular training sessions focused on enhancing technical skills as well as soft skills like collaboration or problem-solving techniques.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
- Reduced project delivery times by optimizing internal processes and removing bottlenecks in project workflow.
- Championed innovation initiatives within organization leading implementation of cutting-edge project management tools or techniques.
Onboarding Manager
PatientPoint
05.2012 - 01.2018
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Conducted thorough needs assessments to identify gaps in existing onboarding resources, leading to improvements in content and delivery methods.
- Regularly reviewed industry trends and best practices for onboarding to ensure the organization stayed at the forefront of employee engagement.
- Evaluated effectiveness of current onboarding strategies by conducting regular surveys with employees who recently completed the program.
Business Development Officer
PatientPoint
02.2010 - 05.2012
- Generated new business with marketing initiatives and strategic plans.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Collaborated with cross-functional teams for the successful execution of business development initiatives.
- Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
Marketing Assistant
Dillard's
01.2007 - 02.2008
- Contributed to weekly team meetings, brainstorming sessions and staff appraisals.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Updated spreadsheets with statistical, financial and non-financial information.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
Director of Operations and Customer Service
Arkansas Business Publishing Group
08.1999 - 02.2007
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
Education
High School Diploma -
Mills University Studies High School
Little Rock, AR05.1995
Skills
- Sales training and leadership
- Key Account Management
- Vendor Management
- Revenue Growth
- Pipeline Development
- Corporate Communications
- Organizational Development
- Partnership Development
- Relationship Building
- Sales Presentations
- New Business Development
- Customer Satisfaction
- Revenue Generation
- Goals and performance
- Business development and planning
- Budget Forecasting
- Marketing
- Team Collaboration
- Territory Management
- Operations
Certification
- Salesforce Certification
- Microsoft Certification
- Microsoft Office Certification
- Project Management Certification
- Leadership and Coaching Certification
- Diversity, Equality, Inclusion, and Belonging Certifications
- Time & Task Management Certification
- Marketing Basics Certification
Timeline
Director of Project Management and Onboarding
PatientPoint
01.2018 - 01.2023
Onboarding Manager
PatientPoint
05.2012 - 01.2018
Director of Business Development
Patient Guide Solutions (previously PatientPoint)
02.2010 - Current
Business Development Officer
PatientPoint
02.2010 - 05.2012
Marketing Assistant
Dillard's
01.2007 - 02.2008
Director of Operations and Customer Service
Arkansas Business Publishing Group
08.1999 - 02.2007
High School Diploma -
Mills University Studies High School
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