Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGEL CURL

Clearwater,FL

Summary

Dynamic professional with a proven track record at Baycare Urology, excelling in fast-paced environments. Adept at problem-solving and fostering teamwork, I effectively negotiated payment plans as a Collections Agent at ASI, enhancing cash flow. Known for excellent communication and attention to detail, I thrive on achieving results while maintaining strong customer relationships.

Overview

15
15
years of professional experience

Work History

MOR With Baycare Urology

Baycare
11.2017 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Collections Agent

ASI
04.2010 - 11.2017
  • Negotiated payment plans with customers to resolve outstanding debts and improve cash flow.
  • Utilized collection software to track accounts, document interactions, and monitor payment statuses.
  • Conducted thorough account reviews to identify delinquent accounts and prioritize collection efforts.
  • Collaborated with team members to share best practices and enhance overall collections strategy.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
  • Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
  • Worked inbound and outbound calls

Education

Dixie Hollins High School
St. Petersburg, FL

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Computer skills
  • Organizational skills
  • Active listening

Timeline

MOR With Baycare Urology

Baycare
11.2017 - Current

Collections Agent

ASI
04.2010 - 11.2017

Dixie Hollins High School

Similar Profiles

CREATE PROFILE
ANGEL CURL