Angel Davis
Dallas,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in [tele communication and retail industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and growing businesses. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Learning Coach
Georgia Cyber Academy
08.2013 - 05.2022
- Enhanced student comprehension by employing diverse teaching methods tailored to individual learning styles.
- Boosted students'' confidence and motivation through continuous positive reinforcement and constructive feedback.
- Improved overall class performance by implementing innovative lesson plans focusing on critical thinking and problem-solving skills.
- Supported struggling learners with targeted instruction, resulting in increased academic achievement.
- Reviewed computer science class material with students to support discovery of correct answers to problems.
- Issued reports updating students, parents and teachers on student progress.
- Maintained records of student assessments, tutoring activities and results.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Mentored and coached students with focus on developing independence and self-confidence.
- Conducted review sessions to help students prepare for tests.
- Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
- Developed methods to motivate and engage students in learning.
- Assisted students in developing study skills and strategies.
- Monitored student progress and provided feedback and support.
- Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
- Motivated students with accurate feedback and positive reinforcement.
- Collaborated with teachers and staff members to evaluate program success and alignment with student needs 2x year.
- Assessed student needs to determine appropriate level of required support.
- Responded to email and telephone requests to provide students with specific information 50 day.
- Organized extracurricular activities that promoted personal growth, social skills development, and community engagement among students.
Business Office Assistant
Sam Newell Plastics
02.2008 - 06.2019
- Maintained inventory levels of office supplies to prevent shortages that could disrupt daily operations.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff 7-10x daily.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff 10+ daily.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Retail Sales Associate
Goodwill
12.2016 - 09.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered questions about store policies and addressed customer concerns.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs 10+ daily.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Improved inventory accuracy by diligently returning unwanted items to their respective locations on sales floor.
Supervisor
Lois Place Boutiqe
01.2007 - 11.2013
- Assisted upper management in achieving long-term company objectives with timely execution of key projects.
- Supervised entire production process, from incoming materials and line preparation to quality assurance inspections and product shipping.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Boosted sales performance with persuasive communication skills and extensive product knowledge 10x daily.
- Achieved high levels of repeat business, establishing rapport with customers and remembering their preferences 10x daily.
- Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to store.
- Contributed to team success by consistently meeting or exceeding individual sales goals.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies 100x daily.
- Collaborated with management on promotional events and marketing initiatives, driving increased foot traffic to store.
- Facilitated positive customer experiences by resolving issues promptly and professionally daily.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
- Completed thorough opening/closing procedures each day without supervision, ensuring secure and orderly store environment.
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management 5-10x weekly.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Cleaned and maintained fitting rooms regularly.
Education
Diploma - Medical Assisting
West Georgia Technical College
Douglasville, GA09.2016
Diploma - Early Childhood Education
University of West Georgia
Carrollton, GA05.2015
Skills
- Customer Service
- Active Listening
- Retail Sales
- Computer Proficiency
- Problem-Solving
- Data Entry
- Interpersonal Skills
- POS Software
- MS Software Proficiency
Timeline
Retail Sales Associate
Goodwill
12.2016 - 09.2017
Learning Coach
Georgia Cyber Academy
08.2013 - 05.2022
Business Office Assistant
Sam Newell Plastics
02.2008 - 06.2019
Supervisor
Lois Place Boutiqe
01.2007 - 11.2013
Diploma - Medical Assisting
West Georgia Technical College
Diploma - Early Childhood Education
University of West Georgia
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