Summary
Overview
Work History
Education
Skills
Timeline
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Angel Davis

Williamson,WV

Summary

Proven leader with extensive experience at CrossAmerica Partners, adept in customer relationship management and proficient in Office 360 Suite. Excelled in driving business growth, achieving sales goals, and fostering team collaboration. Implemented innovative strategies, leading to significant market share expansion and enhanced customer satisfaction.

Overview

12
12
years of professional experience

Work History

Territory Manager

CrossAmerica Partners
12.2019 - 06.2024
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Established successful account relationships with Vendors and Fuel Brands by building rapport and maintaining consistent communication.
  • Tracked changing product lines to effectively meet dynamic market demands.
  • Managed an ever evolving number of sites covering a multitude of states.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Improved customer satisfaction and retention through frequent visits, timely response to inquiries, and effective problem resolution.
  • Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
  • Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
  • Organized regular training sessions for team members to enhance their product knowledge and overall sales skills.
  • Conducted comprehensive market analysis to identify potential business opportunities, leading to a more focused sales approach.

Merchandiser

CrossAmerica Partners
10.2016 - 12.2019
  • Planned and coordinated product availability for advertising and promotion purposes.
  • Ran markdown reports, managed store replenishment and analyzed buying reports.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Collaborated with store management to develop promotional plans and execute timely merchandise resets.
  • Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
  • Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
  • Evaluated competitor strategies and adjusted merchandising tactics to maintain a competitive edge within the market.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Store Manager

CrossAmerica Partners
01.2012 - 10.2016
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

High School Diploma -

Lewis County High School
Weston, WV

Skills

  • Product Demonstrations
  • Channels and Distribution Knowledge
  • Customer Relationship Management
  • Staff Training
  • Issue Resolution
  • Business Growth
  • Team Collaboration and Leadership
  • Market Research
  • Multitasking and Organization
  • Upselling and Cross-selling
  • Proficient in Office 360 Suite

Timeline

Territory Manager

CrossAmerica Partners
12.2019 - 06.2024

Merchandiser

CrossAmerica Partners
10.2016 - 12.2019

Store Manager

CrossAmerica Partners
01.2012 - 10.2016

High School Diploma -

Lewis County High School

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Angel Davis