Angel Davis
Flint,MI
Summary
Professional with significant experience in front office operations, excelling in managing administrative tasks, scheduling, and customer interactions. Highly adaptable, ensuring smooth workflow and effective communication within team environments. Strong skills in handling multi-line phone systems, coordinating appointments, and maintaining organized records. Known for reliability and results-driven approach in dynamic settings.
Experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Receptionist/Assistant
Moye Masonry LLC
05.2024 - Current
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Supported administrative staff with daily tasks, resulting in increased productivity and a well-organized work environment.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Managed multiple phone lines effectively while remaining composed under pressure during high call volume periods.
- Managed multiple tasks and met time-sensitive deadlines.
- Prepared, collected and distributed outgoing and incoming mail and packages.
Certified Nursing Assistant
Tallahassee Memorial Rehabilitation
11.2023 - 03.2024
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Supported patients in personal grooming tasks to ensure overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Observed and reported unusual symptoms and changes to charge
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Distributed drinking water and nourishment to residents
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Certified Nursing Assistant
Agency
11.2022 - 11.2023
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Observed and reported unusual symptoms and changes to charge
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns
- Distributed drinking water and nourishment to residents
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Behavior Technician
Positive Behavior Supports
08.2021 - 07.2022
- Applied proven strategies to positively affect client behaviors
- Understood autism spectrum disorder, associated behaviors and optimum treatments
- Collected and analyzed data and monitored progress and efficacy of individualized treatment plans
- Exercised confidentiality and discretion to maintain HIPAA requirements
- Assisted with building life and social skills useful for everyday activities and interactions
- Communicated with patients' family members to explain the treatment process, answer questions and maintain relationships
- Participated in continuing education and in-service training to advance skills
- Planned and implemented individualized interventions as part of behavior treatment plans
- Reviewed data and progress reports with management and specialists to strategize program improvements
- Identified and addressed individual problems using clinical team recommendations and solutions
- Cultivated relationships with fellow staff members to enhance team collaboration
- Completed daily client rounds and tracked client movements
Nursing Assistant
Nursing Home
12.2019 - 06.2021
- Assisted clients with bathing, dressing and incontinence care
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores
- Maintained clean and well-organized environment for client happiness and safety
- Assisted with client personal care needs to foster independence and well-being
- Improved patient outlook and daily living through compassionate care
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files
- Developed strong and trusting rapport with patients to facilitate smooth, quality care
- Recognized emergency situations and implemented appropriate procedures
- Documented care provided and submitted notes to supervisor
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
Lead Behavioral Health Technician
Flat rock Manor
12.2019 - 06.2021
- Executed appropriate risk-assessment and mitigation strategies
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Answered signal lights, bells or intercom systems to determine resident needs
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Assisted residents with bathing and dressing to promote personal hygiene
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers
- Used mobility devices to transport patients
- Helped residents walk with or without self-help devices
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
- Distributed drinking water and nourishment to residents
Nursing Assistant
Private Care
01.2019 - 11.2020
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment
- Assessed vitals and noted medical information to report changes to nursing staff and physicians
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics
- Conducted regular rounds to check on patients' safety and productively address issues
Classroom Assistant
Manley Early Head Start
08.2017 - 06.2020
- Maintained focused, inclusive and supportive learning environments
- Offering students personalized educational, behavioral and emotional support
- Helped students stow book bags, coats and other items in cubbies and lockers
- Carried materials, messages and completed work to other faculty members
- Met with parents about student needs to garner additional support
- Handled clerical duties, managed classrooms and coordinated documents for teachers
- Supervised students in classrooms, halls, cafeterias, gymnasiums and field trips
- Utilized curriculum with life-based approach
- Backed up lessons with personal support, small group instruction and hands-on activities
- Organized classroom spaces to meet students' needs and smoothly manage planned activities
- Attended in-services, workshops and seminars
- Planned and supervised games and other recreational activities for students
- Assisted in preparing lesson materials and bulletin board displays
- Distributed tests and collected homework assignments after completion
Education
Mott community college
Delta community college
Skills
- Reception area maintenance
- Appointment scheduling
- Typing speed
- Confidentiality
- Time management
- Compassion and empathy
- HIPAA compliance
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Clinical documentation
- Medication administration
- Problem-solving
Certification
CNA license- 1115202250107
CPR
Blood borne pathogens
Hippa
Timeline
Receptionist/Assistant
Moye Masonry LLC
05.2024 - Current
Certified Nursing Assistant
Tallahassee Memorial Rehabilitation
11.2023 - 03.2024
Certified Nursing Assistant
Agency
11.2022 - 11.2023
Behavior Technician
Positive Behavior Supports
08.2021 - 07.2022
Nursing Assistant
Nursing Home
12.2019 - 06.2021
Lead Behavioral Health Technician
Flat rock Manor
12.2019 - 06.2021
Nursing Assistant
Private Care
01.2019 - 11.2020
Classroom Assistant
Manley Early Head Start
08.2017 - 06.2020
Mott community college
Delta community college
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